Senior Specialist / Specialist - Technology, Customer and Operations

A.P. Moller - Maersk; Shah Alam; Vor Ort; MYR 90.000 - 130.000; Vollzeit

Zusammenfassung

Maersk is seeking a Technology Customer Operations Specialist to support warehouse and logistics technology solutions through their lifecycle. You will collaborate with Business, Operations, Customers, and Technology teams to ensure IT solutions meet requirements with standardisation and scalability.

The role covers design, onboarding, configuration, and ongoing support. You will gather requirements, design solutions, assist with data migration, and drive continuous improvement across WMS/TMS

Qualifikationen

• Bachelor's Degree in Computer Science, IT, Software Engineering, Information Systems or related discipline.
• 1–3 years IT, business systems, or logistics tech experience; fresh graduates with strong technical aptitude encouraged.
• Senior Specialist: 3–7 years IT implementation, application support, or logistics systems.

Aufgaben

• Gather and analyse requirements with business and operations teams.
• Design technology solutions that meet customer and operational needs and global standards.
• Support onboarding, solution workshops, and readiness activities.
• Configure WMS/TMS and supporting apps; validate interfaces before production.
• Provide Level 2 application support and investigate incidents for resolution.
• Coordinate deployments, testing, UAT, and cutover activities.

Kenntnisse

SQL (MS SQL Server)

Data analysis

System configuration

API / EDI integration

Microsoft Office

Documentation & process mapping

Troubleshooting

Ausbildung

Bachelor's Degree in Computer Science/IT/Software Engineering/IS

Tools

Infor WMS

Korber WMS

Blue Yonder WMS

Manhattan WMS

Logi Report

Jobbeschreibung

At Maersk, we have big plans. Our aspiration is to become the global expert in integrated logistics, offering a truly end-to-end service that makes daily trade simpler and easier than ever.

The Technology Customer Operations (TCO) Specialist is responsible for supporting warehouse and logistics technology solutions throughout their lifecycle, including pre-sales activities, solution design, implementation, project delivery, system configuration, customer onboarding, operational support, and continuous improvement.

The role serves as the primary liaison between Business, Operations, Customers, and Technology teams to ensure IT solutions effectively support operational requirements while maintaining standardisation, scalability, and service excellence.

Key Responsibilities

Solution Design & Customer Onboarding

• Work closely with business and operations teams to gather and analyse requirements.
• Design technology solutions that support customer and operational needs while adhering to global standards.
• Participate in customer onboarding, solution workshops, and operational readiness activities.
• Support new customer setup, data migration, and integration activities.
• Prepare functional specifications, process flows, configuration documentation, and solution proposals.

Project Implementation

• Manage and deliver IT implementation projects from requirement gathering through go-live.
• Coordinate system configuration, testing, user acceptance testing (UAT), and deployment activities.
• Collaborate with Global Product, Development, COE, and infrastructure teams where customisations or enhancements are required.
• Conduct Golden Dry Runs (GDR), cutover activities, and hypercare support.
• Ensure project milestones are delivered within agreed scope, timeline, and quality expectations.

Application Configuration & Integration

• Configure Warehouse Management Systems (WMS), Transportation Management Systems (TMS), reporting solutions, and supporting applications.
• Support EDI, API, SFTP, and other systems integration requirements.
• Perform customer‑specific configuration, label setup, handheld device (RDT) configuration, and printer configuration.
• Validate interfaces and ensure operational readiness before production deployment.

Operational Support & Service Excellence

• Provide Level 2 application support for operational systems.
• Investigate incidents, perform root cause analysis, and coordinate resolution with technical teams.
• Monitor and support production systems to minimise operational disruption.
• Manage change requests and enhancement requests through established governance processes.
• Ensure incidents, service requests, and problem records are properly tracked and resolved.
• Identify opportunities to improve operational efficiency, system stability, and user experience.
• Recommend process improvements and standardisation initiatives.
• Support automation, reporting enhancement, and digital transformation initiatives.
• Drive adoption of standard solutions and minimise unnecessary customisations.

Stakeholder Management

• Serve as the key IT contact for Operations, Customers, Regional Teams, and Global Product Teams.
• Facilitate meetings, workshops, testing sessions, and project reviews.
• Provide clear communication and status reporting to stakeholders.
• Support training, knowledge transfer, and user enablement activities.
• Successful implementation of customer solutions.
• Timely delivery of projects and enhancements.
• Stable application support and incident resolution.
• Effective user training and knowledge transfer.
• Continuous improvement initiatives and operational efficiencies.

Qualifications

Education

• Bachelor's Degree Computer Science, Information Technology, Software Engineering, Information Systems or related discipline

Experience

Specialist

• 1-3 years of experience in IT, business systems, or logistics technology.
• Fresh graduates with strong technical aptitude are encouraged to apply.

Senior Specialist

• 3-7 years of experience in IT implementation, application support, or logistics systems.

Preferred Industry Experience

• Warehouse Management Systems (WMS)
• Logistics and Supply Chain Operations
• Contract Logistics
• Transportation Management Systems (TMS)
• Distribution and Fulfilment Operations

Technical Skills

Required

• SQL (Microsoft SQL Server)
• Data analysis and troubleshooting
• System configuration and testing
• API / EDI integration concepts
• Microsoft Office Suite
• Documentation and process mapping

Preferred

• Warehouse Management Systems (Infor, Korber, Blue Yonder, Manhattan)
• Logi Report
• ITIL Service Management
• Project Management methodologies
• Basic scripting or automation knowledge

Business Competencies

• Customer Focus
• Business Process Understanding
• Stakeholder Management
• Communication Skills
• Project Coordination
• Problem Solving
• Systems Thinking
• Technical Troubleshooting
• Data Analysis

Personal Attributes

• Strong ownership mindset
• Ability to work independently
• Adaptable and resilient
• Continuous learning attitude
• Results-oriented
• Team player with strong collaboration skills

Success Measures

• Go-live success rate
• System stability and service availability
• Adoption of standard solutions
• Reduction of recurring operational issues