Application Engineer

Riken Keiki Sdn. Bhd.; Permatang Pauh; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

CAD experience

Job summary

Riken Keiki Sdn. Bhd. in Malaysia is seeking an Application Engineer to blend project management, customer service and field service for gas-detection systems.

You will handle enquiries and quotations, plan projects with Sales and subcontractors, and perform on-site calibration, troubleshooting and sensor replacement at customer sites. Fluency in English and Bahasa Malaysia is required, with Mandarin or Japanese as a plus; a Diploma/Engineering degree and 2–5 years' relevant experience are

Qualifications

• Bachelor's degree in Engineering with relevant experience; diploma holders with strong experience may be considered.
• Ideally 2–5 years in application engineering, project coordination/management, technical customer service, or field service for instrumentation/industrial safety.
• Clear project management background with planning and coordination skills.
• Strong customer service, responsiveness and follow-up.
• Experience handling customer enquiries and quotations for technical products.
• Hands-on onsite calibration and troubleshooting experience.
• Able to quote and discuss technical solutions and carry out site work.
• Willing to travel; own transport preferred.
• CAD experience is an advantage; comfortable with technical documentation.
• Fluent in English and Bahasa Malaysia; Mandarin or Japanese is a plus.
• Experience in semiconductor, oil and gas, or industrial plants is advantageous; gas detection training provided.

Responsibilities

• Handle customer enquiries and quotations; prepare and issue project and service quotations.
• Provide strong customer service for assigned accounts with installed-base engagement.
• Apply project management skills on new projects, plant expansions and facilities; coordinate Sales, Service and subcontractors.
• Perform onsite calibration, troubleshooting, sensor replacement, testing and system checks.
• Provide technical advice, product demonstrations and customer training on installation and maintenance.
• Grow service revenue through proactive visits and maintenance opportunities.
• Keep quotations, job records and reports complete; collaborate with Sales, Service and project teams.
• Travel to customer sites as required; field capability is essential.

Skills

Project coordination

Customer service

Field service

Quotation handling

Onsite calibration

Technical communication

CAD experience

Multilingual (English, Bahasa Malaysia

Education

Bachelor's degree in Engineering (Electrical/Electronics/Instrumentation or related)

Diploma with relevant experience may be considered

Tools

CAD

Job description

Riken Keiki is a Japanese manufacturer of gas detection equipment. Riken Keiki (M) Sdn. Bhd. is its Malaysian arm, supplying and servicing fixed, portable and aspirated gas detectors, together with calibration and maintenance, from Petaling Jaya and Penang. We support customers in oil & gas, semiconductor, petrochemical and general industry.

About the role

This Application Engineer role is a hybrid of Project Engineer, Customer Service and Service Engineer. We want someone with a project management background and strong customer service skills, including handling customer enquiries and quotations. You will own enquiries through to quotation, coordinate projects and subcontractors, stay close to our installed base, and still work on site — including onsite calibration services and troubleshooting, plus sensor replacement. It is not a desk-only role.

Key responsibilities

Handle customer enquiries and quotations: respond promptly to enquiries and requests, prepare and issue project and service quotations (gas detection systems, calibration services, sensors, spares and related scope), and follow them up. Quoting is a core part of this role.

Deliver strong customer service for your assigned accounts, with strong installed-base engagement.

Apply project management skills on new projects, plant expansions and new facilities: understand site needs, define scope, plan tasks/schedules/manpower, and coordinate Sales, Service and subcontractors.

Perform and support onsite calibration services and troubleshooting, plus sensor replacement, testing and system checks at customer sites.

Provide technical advice, product demonstrations and customer training on installation, operation and maintenance.

Grow service revenue through proactive visits, maintenance and replacement opportunities, and competitor displacement where relevant.

Keep quotations, job records and reports complete and timely; work closely with Sales, Service and project colleagues.

Travel to customer sites as required. Field capability is essential — this role must not be tied down only behind quotations.

What we're looking for

Bachelor’s degree in Engineering (Electrical, Electronics, Instrumentation or related); Diploma holders with strong relevant experience may be considered.

Ideally 2–5 years in application engineering, project coordination/management, technical customer service, or field service for instrumentation / industrial safety (minimum ~3 years preferred).

Clear project management background (planning, coordination, follow-through on multi-party jobs).

Strong customer service skills — responsive, clear with customers, and accountable for follow-up.

Proven ability in handling customer enquiries and quotations (technical or industrial products preferred).

Hands‑on experience with onsite calibration services and troubleshooting (or closely related field instrumentation work).

Able to quote and discuss technical solutions with customers, and to carry out site work.

Own transport; willing to travel for customer visits and project work.

Comfortable with technical documentation; CAD experience is an advantage.

Fluency in English and Bahasa Malaysia; Mandarin or Japanese is an added advantage.

Experience in semiconductor, oil & gas or industrial plants is an advantage. Gas detection product training is provided.

Competitive package within the stated range, with room to grow as you deliver.

Hands‑on work with Japanese gas detection technology across critical industries.

Clear path to deepen both technical and commercial skills in a small, focused team.

Since Riken Keiki Co. Ltd. was founded in the year of 1939 in Japan, our comprehensive product portfolio of gas detection and monitoring equipment have well served various market segments worldwide by preventing industrial disasters caused by combustible and toxic gases.

Life and asset safety is our business. To create value to our customers, we believe in working closely in responding to customers changing needs in the critical process environment.

Since Riken Keiki Co. Ltd. was founded in the year of 1939 in Japan, our comprehensive product portfolio of gas detection and monitoring equipment have well served various market segments worldwide by preventing industrial disasters caused by combustible and toxic gases.

Life and asset safety is our business. To create value to our customers, we believe in working closely in responding to customers changing needs in the critical process environment.