APAC Remote Technical Escalation Specialist

Carestream Healthcare International

Selangor

On-site

MYR 60,000 - 96,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Carestream Healthcare International is seeking a highly motivated Level 2 Remote Support Engineer – APAC to join our regional service organization. The role will serve as the primary technical escalation point for distributors and internal Field Service Engineers, providing advanced troubleshooting, root cause analysis, and resolution support for complex product and system-related issues.

This position requires strong technical expertise, problem-solving capabilities, and collaboration with

Qualifications

Diploma or Bachelor's Degree in Engineering, Biomedical Engineering, Electronics, Information Technology, Medical Technology, or a related technical discipline.
Minimum 3 years of experience in Technical Support, Field Service, Service Engineering, or a related technical role.
Fluent in English; additional Asian language capabilities are an advantage.

Responsibilities

Provide Level 2 remote technical support for distributors and internal Field Service Engineers across the APAC region.
Act as the primary technical escalation point for complex product, system, and application-related issues.
Perform advanced troubleshooting, fault isolation, diagnostic analysis, and root cause investigations.
Coordinate with the Service Engineering team on high-level technical escalations and corrective actions.
Maintain ownership of assigned cases from escalation through resolution and closure.