APAC Technical Support Leader (Remote)

GE Vernova; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Remote position

Relocation assistance

Job summary

GE Vernova is seeking a Senior Technical Support Manager to lead the APAC regional technical support function across Asia Pacific. The role focuses on driving technical excellence, standardization, and continuous improvement, serving as the link between field operations, engineering, and product lines.

The incumbent will build regional capability and manage escalations to enhance customer satisfaction. This position is based in APAC with a strong emphasis on remote leadership, cross-region

Qualifications

• Bachelor’s or Master’s degree in engineering (Electrical, Controls, or related field).
• 12+ years’ experience in technical services, field engineering, or product support.
• Proven track record in managing regional or cross-country technical teams.
• Familiarity with GE Vernova systems and tools (e.g., ServiceMax, Salesforce).
• Willingness to travel regionally (30–40%).

Responsibilities

• Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers.
• Manage technical escalations, driving timely resolution with Product Line, Engineering, and Global Technical teams.
• Ensure RCA and corrective actions are executed and shared to prevent repeats.
• Uphold safety, compliance, and quality standards in all technical interventions.
• Drive standardization of troubleshooting guides, tools, and processes across APAC.
• Build and expand the knowledge base to capture field learnings and best practices.
• Partner with Global Technical Support Leaders to align with global service strategy.
• Provide structured field feedback to Engineering and Product Line for improvements.
• Act as the technical interface to customers on escalated or complex cases.
• Support parts identification, obsolescence, and interchangeability issues with Regional Parts and Services teams.

Skills

Leadership

Escalation management

Data analytics

Education

Bachelor’s or Master’s degree in engineering

Tools

ServiceMax

Salesforce

Job description

GE Vernova is seeking a Senior Technical Support Manager to lead the APAC regional technical support function across Asia Pacific. The role focuses on driving technical excellence, standardization, and continuous improvement, serving as the link between field operations, engineering, and product lines.

The incumbent will build regional capability and manage escalations to enhance customer satisfaction. This position is based in APAC with a strong emphasis on remote leadership, cross-region