APAC Service Desk Engineer – 1st/2nd Line IT Support

ONNEC Group

Shah Alam

On-site

MYR 36,000 - 60,000

Full time

6 days ago

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Job summary

ONNEC Group in Malaysia is seeking an APAC Service Desk Support Engineer to deliver high‑quality 1st and 2nd line IT support for users across project sites, regional offices and remote locations. You will log and resolve incidents, assist with device provisioning and access management, and support Microsoft 365 apps, Windows devices and connectivity, following ITIL-aligned practices.

This role requires strong communication across time zones and a customer‑focused approach within a diverse APAC

Qualifications

Good working knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, SharePoint, OneDrive.
Experience with printers, mobile devices and endpoint hardware.
Ability to support users in site-based operational environments.

Responsibilities

Provide 1st and 2nd line IT support for APAC users across project sites, regional offices and remote locations.
Act as the professional first point of contact for APAC users via phone, email, Teams and the IT service management system.
Log, categorise, prioritise, update and resolve incidents and service requests with clear notes and resolutions.
Escalate to Group IT, Service Desk, infrastructure, security, business systems or suppliers as needed.
Support onboarding, device builds, software installation and access management for office and project-site users.
Carry out basic administration across Microsoft 365, Entra ID or Active Directory and standard apps.