APAC P2P Process Analyst — Invoicing & Vendor Master Lead

IBM; Selangor; On-site; MYR 78,000 - 134,000; Full time

Job summary

IBM Consulting is seeking a Senior Process Analyst to support Procure to Pay (P2P) across the APAC region. You will manage end-to-end Accounts Payable operations, vendor master management, and invoice processing, ensuring compliance with SLAs and controls.

You will collaborate with internal stakeholders and suppliers across multiple APAC countries, handle complex invoice issues, and drive process improvements, standardization, and automation while supporting regional operations and shifts.

Responsibilities

• Perform end-to-end processing of Purchase Order (PO) and Non-Purchase Order (Non-PO) invoices.
• Modify, verify and maintain Vendor Master records while ensuring data quality and governance compliance.
• Ensure accurate invoice receipt, validation, verification and processing in accordance with established procedures.
• Coordinate with Procurement, Stakeholders, Finance teams, and vendors to obtain coding, approvals, and resolve invoice exceptions.
• Manage complex invoice and payment issues, including blocked invoices and stakeholder escalations.
• Perform vendor statement reconciliations and respond to supplier inquiries through calls and emails.
• Monitor service levels, productivity, and quality metrics while ensuring adherence to client SLAs and operational targets.
• Identify opportunities for process improvements, standardization, and automation within the Accounts Payable process.
• Perform invoice and vendor account reconciliations to ensure data accuracy.
• Support audit requests, compliance reviews, month-end activities, and internal control requirements.
• Provide guidance and knowledge sharing support to junior team members when required.

Job description

IBM Consulting is seeking a Senior Process Analyst to support Procure to Pay (P2P) across the APAC region. You will manage end-to-end Accounts Payable operations, vendor master management, and invoice processing, ensuring compliance with SLAs and controls.

You will collaborate with internal stakeholders and suppliers across multiple APAC countries, handle complex invoice issues, and drive process improvements, standardization, and automation while supporting regional operations and shifts.