APAC IT Business Analyst - Applications, Data & Reporting

Demant

Kuala Lumpur

On-site

MYR 60,000 - 96,000

Full time

4 days ago

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Benefits offered by this job

Travel for work globally

Training & conferences

Flexible working conditions

Job summary

Demant is seeking a hands-on Business Analyst - Application Support to translate business requirements into improved processes, data and reporting across standard applications. You will provide business-facing application support, ensure data quality, and help implement regional IT solutions.

The role focuses on Korea Hearing Aids operations with potential expansion across Asia Pacific. You will map current and future states, document issues, run workshops, coordinate UAT, training and go-live

Qualifications

Fluent Korean and English.
Minimum 4 years’ experience in business analysis, application support, or a business-facing IT role.
Able to gather requirements, document issues clearly including process maps, and translate business needs into actionable business cases.
Experience with ERP, CRM, reporting, web/eCommerce or order-management systems.
Strong analytical, follow-up and communication skills; comfortable in a matrix environment.
Experience supporting Korean business users in a regional or global IT environment; knowledge of hearing healthcare, wholesale or distribution processes.
Experience with Microsoft Dynamics/Navision/D365, Salesforce, Power BI, ADO or ServiceNow, and with UAT, training and documentation.

Responsibilities

Process mapping and current-vs-future state analysis, building simple business cases.
Solution option assessment / functional specifications.
Gather improvement ideas to support change requests and define requirements.
Facilitate workshops, testing (UAT), training and go-live activities.
Identify recurring themes and process inefficiencies and help drive continuous improvement, adoption of standard global solutions, and value realisation from existing applications, data and business processes.
Operate as part of the HA IT Asia Pacific team, building reusable documentation and knowledge that can be extended to other regional entities over time.
Provide hands-on support for Korea HA business processes and core applications (e.g. Navision/ERP, Salesforce CRM, eCommerce, RPA and BI/reporting).
Work with business users to understand day-to-day issues and identify whether the cause is process, data, configuration, user understanding, or a technical defect.
Support correct use of global standard applications and processes, reducing reliance on local workarounds and person-specific knowledge.
Triage and clearly document issues and incidents, then engage and follow up with the right resources through to resolution.
Keep business stakeholders informed with clear, timely updates in Korean and English.
Ensure requests follow agreed prioritisation, change and governance practices, and are visible in the regional pipeline / tracking tools (e.g. ADO, ServiceNow).
Define reporting requirements, and help turn data into insight.
Help to prepare, validate, explain and improve operational and business reports, utilizing available group resources.
Identify data quality issues affecting reporting and process performance, and translate business reporting needs into clear requirements for IT, BI or data teams.