Business Analyst - Application Support, Korea

Demant Polska; Kuala Lumpur; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Good career opportunities

Travel for work globally

Flexible working conditions

Training and conferences

Work-life balance

Job summary

Demant is seeking a hands-on Business Analyst for the Korea Hearing Aids IT landscape, based in Malaysia. The role translates business requirements into process and data improvements, providing application support and reporting while aligning with global standards.

You will work with regional IT teams, support Navision/ERP, Salesforce, Power BI, and BI/reporting, and facilitate UAT, training and go-live activities, with potential regional expansion across Asia Pacific.

Qualifications

• Minimum 4 years’ experience in business analysis, application support, or a business-facing IT role.

Responsibilities

• Improve processes and regional alignment; map current vs future state; define requirements and business cases.
• Provide hands-on application support for core systems (Navision/ERP, Salesforce CRM, eCommerce, BI/reporting).
• Coordinate incidents, communicate with Korean and English-speaking stakeholders, ensure governance and prioritization.

Skills

Fluent Korean

Fluent English

Business analysis

Application support

Tools

Microsoft Dynamics Navision

Salesforce

Power BI

ADO

ServiceNow

Job description

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Business Analyst - Application Support, Korea

Malaysia

About The Role:

This is a hands-on Business Analyst role focused on improving the way the Korea Hearing Aids business works. The role does not own business strategy, commercial planning, market analysis or business decision-making. These responsibilities remain with the business. The focus of the role is translating business requirements into process, application, data and reporting improvements - enabling better use of standard applications and reporting. The role also provides business-facing application support and reporting.

The role is the trusted bridge between the Korea business and Hearing Aids IT: understanding process and application issues, capturing requirements, improving data and reporting quality, and ensuring local needs are progressed through the right IT channels and aligned to global standard solutions and regional priorities.

Over time, the role is expected to broaden beyond Korea to support other Hearing Aids entities across Asia Pacific, based on business priorities and shared applications.

Responsibilities

Improvement, Change & Regional Alignment

• Process mapping and current-vs-future state analysis, building simple business cases.
• Solution option assessment / functional specifications.
• Gather improvement ideas to support change requests and define requirements.
• Facilitate workshops, testing (UAT),trainingand go-live activities.
• Identifyrecurring themes and processinefficiencies andhelp drive continuous improvement, adoption of standard global solutions, and value realisation from existing applications, data and business processes.
• Operate as part of the HA IT Asia Pacific team, building reusable documentation and knowledge that can be extended to other regional entities over time.

Application Support& Business Continuity

• Provide hands-on support for Korea HA business processes and core applications (e.g.Navision/ERP, Salesforce CRM, eCommerce,RPAand BI/reporting).
• Work with business users to understand day-to-day issues andidentifywhether the cause is process, data, configuration, user understanding, or a technical defect.
• Support correct use of global standard applications and processes, reducing reliance on localworkaroundsand person-specific knowledge.

Issue Coordination & Governance

• Triage and clearly document issues and incidents, then engage and follow up with the right resources through to resolution.
• Keep business stakeholders informed with clear,timelyupdates in Korean and English.
• Ensure requests follow agreedprioritisation, change and governance practices, and are visible in the regional pipeline / tracking tools (e.g.ADO, ServiceNow).

Reporting, Data & Insight

• Define reporting requirements, and help turn data into insight.
• Help to prepare,validate,explainand improve operational and business reports, utilizing available group resources.
• Identifydata quality issues affecting reporting and processperformance, andtranslate business reporting needs into clear requirements for IT, BI or data teams.

Key Interactions

IT stakeholders

• Hearing Aids IT Director, Asia Pacific.
• Regional HA IT teams.
• DTIC L1/L2, and LTM L1/L2 support resources
• Global IT application and process owners.
• Major Incident managers and support teams where relevant.
• Service Desk or infrastructure teams.

Business Stakeholders

• Korea Hearing Aids management and functional teams.
• Korea sales, customer service, operations, finance, commercial excellence and other business users involved in HA wholesale processes.
• Other Asia Pacific Hearing Aids entities as the role expands regionally.

Skills & Experiences

• Fluent Korean and English, able to communicate clearly with business users and regional/global IT colleagues.
• Minimum 4 years’ experience in business analysis, application support, or a business-facing IT role, connecting operational issues to applications,dataand process.
• Able to gather requirements, document issues clearly including process maps, and translate business needs into actionable business cases.
• Experience with ERP, CRM, reporting, web/eCommerceor order-management systems.
• Strong analytical, follow-up and communication skills; comfortable in a matrix environment where local relationshipsmatterbut priorities sit within IT.
• Experience supporting Korean business users in a regional or global IT environment; knowledge of hearing healthcare,wholesaleor distribution processes.
• Experience with Microsoft Dynamics/Navision/D365, Salesforce, Power BI,ADOor ServiceNow, and with UAT, training and documentation.

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.
We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.