Business Analyst (Korean Speaker)

Demant; Kuala Lumpur; Vor Ort; MYR 60.000 - 96.000; Vollzeit

Benefits dieser Stelle

Travel for work globally

Training & conferences

Flexible working conditions

Zusammenfassung

Demant is seeking a hands-on Business Analyst - Application Support to translate business requirements into improved processes, data and reporting across standard applications. You will provide business-facing application support, ensure data quality, and help implement regional IT solutions.

The role focuses on Korea Hearing Aids operations with potential expansion across Asia Pacific. You will map current and future states, document issues, run workshops, coordinate UAT, training and go-live

Qualifikationen

• Fluent Korean and English.
• Minimum 4 years’ experience in business analysis, application support, or a business-facing IT role.
• Able to gather requirements, document issues clearly including process maps, and translate business needs into actionable business cases.
• Experience with ERP, CRM, reporting, web/eCommerce or order-management systems.
• Strong analytical, follow-up and communication skills; comfortable in a matrix environment.
• Experience supporting Korean business users in a regional or global IT environment; knowledge of hearing healthcare, wholesale or distribution processes.
• Experience with Microsoft Dynamics/Navision/D365, Salesforce, Power BI, ADO or ServiceNow, and with UAT, training and documentation.

Aufgaben

• Process mapping and current-vs-future state analysis, building simple business cases.
• Solution option assessment / functional specifications.
• Gather improvement ideas to support change requests and define requirements.
• Facilitate workshops, testing (UAT), training and go-live activities.
• Identify recurring themes and process inefficiencies and help drive continuous improvement, adoption of standard global solutions, and value realisation from existing applications, data and business processes.
• Operate as part of the HA IT Asia Pacific team, building reusable documentation and knowledge that can be extended to other regional entities over time.
• Provide hands-on support for Korea HA business processes and core applications (e.g. Navision/ERP, Salesforce CRM, eCommerce, RPA and BI/reporting).
• Work with business users to understand day-to-day issues and identify whether the cause is process, data, configuration, user understanding, or a technical defect.
• Support correct use of global standard applications and processes, reducing reliance on local workarounds and person-specific knowledge.
• Triage and clearly document issues and incidents, then engage and follow up with the right resources through to resolution.
• Keep business stakeholders informed with clear, timely updates in Korean and English.
• Ensure requests follow agreed prioritisation, change and governance practices, and are visible in the regional pipeline / tracking tools (e.g. ADO, ServiceNow).
• Define reporting requirements, and help turn data into insight.
• Help to prepare, validate, explain and improve operational and business reports, utilizing available group resources.
• Identify data quality issues affecting reporting and process performance, and translate business reporting needs into clear requirements for IT, BI or data teams.

Kenntnisse

Fluent Korean/English

4+ years BA/IT

Requirements gathering

ERP/CRM systems

Data analytics

D365/Navision

Salesforce

Power BI

Tools

Navision/D365

Salesforce

Power BI

ADO/ServiceNow

Jobbeschreibung

This is a hands-on Business Analyst - Application Support role focused on improving the way the Korea Hearing Aids business works. The role does not own business strategy, commercial planning, market analysis or business decision-making. These responsibilities remain with the business. The focus of the role is translating business requirements into process, application, data and reporting improvements - enabling better use of standard applications and reporting. The role also provides business-facing application support and reporting.

The role is the trusted bridge between the Korea business and Hearing Aids IT: understanding process and application issues, capturing requirements, improving data and reporting quality, and ensuring local needs are progressed through the right IT channels and aligned to global standard solutions and regional priorities.

Over time, the role is expected to broaden beyond Korea to support other Hearing Aids entities across Asia Pacific, based on business priorities and shared applications.

Responsibilities:

Improvement, Change & Regional Alignment

• Process mapping and current-vs-future state analysis, building simple business cases.
• Solution option assessment / functional specifications.
• Gather improvement ideas to support change requests and define requirements.
• Facilitate workshops, testing (UAT), training and go-live activities.
• Identify recurring themes and process inefficiencies and help drive continuous improvement, adoption of standard global solutions, and value realisation from existing applications, data and business processes.
• Operate as part of the HA IT Asia Pacific team, building reusable documentation and knowledge that can be extended to other regional entities over time.

Application Support & Business Continuity

• Provide hands-on support for Korea HA business processes and core applications (e.g. Navision/ERP, Salesforce CRM, eCommerce, RPA and BI/reporting).
• Work with business users to understand day-to-day issues and identify whether the cause is process, data, configuration, user understanding, or a technical defect.
• Support correct use of global standard applications and processes, reducing reliance on local workarounds and person-specific knowledge.

Issue Coordination & Governance

• Triage and clearly document issues and incidents, then engage and follow up with the right resources through to resolution.
• Keep business stakeholders informed with clear, timely updates in Korean and English.
• Ensure requests follow agreed prioritisation, change and governance practices, and are visible in the regional pipeline / tracking tools (e.g. ADO, ServiceNow).

Reporting, Data & Insight

• Define reporting requirements, and help turn data into insight.
• Help to prepare, validate, explain and improve operational and business reports, utilizing available group resources.
• Identify data quality issues affecting reporting and process performance, and translate business reporting needs into clear requirements for IT, BI or data teams.

Requirements:

Skills & Experiences

• Fluent Korean and English, able to communicate clearly with business users and regional/global IT colleagues.
• Minimum 4 years’ experience in business analysis, application support, or a business-facing IT role, connecting operational issues to applications, data and process.
• Able to gather requirements, document issues clearly including process maps, and translate business needs into actionable business cases.
• Experience with ERP, CRM, reporting, web/eCommerce or order-management systems.
• Strong analytical, follow-up and communication skills; comfortable in a matrix environment where local relationships matter but priorities sit within IT.
• Experience supporting Korean business users in a regional or global IT environment; knowledge of hearing healthcare, wholesale or distribution processes.
• Experience with Microsoft Dynamics/Navision/D365, Salesforce, Power BI, ADO or ServiceNow, and with UAT, training and documentation.

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout the organization.

We offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.