APAC HR Services Hub Associate

Chubb Ltd.; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

Chubb Ltd. in Malaysia is seeking an APAC HR Services Hub Associate to deliver HR transactional support to employees, managers and the HR community across APAC, serving as the first point of contact via HR ServiceNow.

You will handle enquiries spanning talent acquisition, onboarding, offboarding, compensation, benefits, time & labour, and data management in Oracle HCM and HR ServiceNow, with a focus on accuracy and efficiency.

Qualifications

• Experience in customer service or shared services.
• HR administration experience is beneficial.
• Experience with HR information systems or service desks is an advantage.
• Proficiency with MS Word, Excel, and Outlook.
• Excellent written and verbal English and Chinese communication.
• Detail oriented with good problem solving and confidentiality.

Responsibilities

• Resolve HR enquiries and operational requests via HR ServiceNow within SLAs.
• Support talent acquisition, onboarding, offboarding, compensation and benefits administration, and data management in Oracle HCM.
• Adhere to HR processes to ensure accurate, consistent service delivery.
• Escalate complex issues timely to managers or SMEs.
• Drive self-service adoption and automation with Oracle HCM and ServiceNow.
• Collaborate with knowledge management to improve information availability.

Skills

Customer service

HR administration

English/Chinese communication

Self-service mindset

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The APAC HRServices Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.

Duties and Responsibilities

Resolve enquiries and process operational requests within service level agreement, for the areas of talent acquisition (including interview scheduling), onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management, in Oracle HCM and HR ServiceNow

Adhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent manner

Escalate complex issues to manager or a designated subject matter expert timely and appropriately

Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automation

Work closely with the knowledge management team to actively review the effectiveness of existing knowledge articles, and provide inputs on how to continuously improve information availability

Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards

Skills and Experience

Proven experience in customer service

Experience in HR administration or shared services will be an advantage

Experience with service center technologies, HR information systems or applicant tracking systems will be an advantage

Proficiency with Microsoft Word, Excel and Outlook

Excellent communication skills, both verbal and written, in English and Traditional Chinese

Detail oriented with strong problem-solving skills

Customer focused mindset and positive learning attitude

Strong interpersonal skills to work collaboratively with stakeholders cross-culturally and at different organizational levels

Superior organizational skills and able to manage multiple priorities effectively in a fast-paced and dynamic environment

Able to handle sensitive information with professionalism and confidentiality

Job Info

• Job Identification 35045
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category HR Services
• Business Unit Malaysia
• Legal Employer Chubb Business Services Malaysia Sdn Bhd