APAC HR Services Hub Associate - Self-Service & Onboarding

Chubb External; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

Chubb Business Services Malaysia Sdn Bhd is seeking an APAC HR Services Hub Associate to deliver transactional HR services across the APAC region. You will be the first contact for HR enquiries via HR ServiceNow, supporting the employee lifecycle from onboarding to offboarding.

You will work with Oracle HCM and HR ServiceNow, ensuring accurate data and SLA-driven responses, while collaborating with cross-cultural stakeholders and knowledge management to continuously improve processes and

Qualifications

• Experience in customer service.
• Experience in HR administration or shared services is an advantage.
• Experience with HR information systems or applicant tracking systems is an advantage.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent communication skills in English and Traditional Chinese.
• Detail oriented with strong problem-solving skills.
• Customer focused mindset and positive learning attitude.

Responsibilities

• Deliver HR transactional services to employees, managers and HR community across APAC via HR ServiceNow.
• Resolve enquiries and process operational requests within SLAs for talent acquisition, onboarding, offboarding, compensation, benefits, time & labor, absence, and employee data management in Oracle HCM and HR ServiceNow.
• Adhere to established HR processes and procedures for accurate and consistent service delivery.
• Escalate complex issues to manager or subject matter expert in a timely manner.
• Leverage Oracle HCM and HR ServiceNow to drive Employee/Manager Self Service and automation.
• Collaborate with knowledge management to review and improve knowledge articles and information availability.
• Seek feedback and contribute to transformation initiatives to improve HR processes and service quality.

Skills

Customer service

HR administration

HR systems

MS Word/Excel/Outlook

English & Traditional Chinese

Tools

Oracle HCM

HR ServiceNow

Job description

Chubb Business Services Malaysia Sdn Bhd is seeking an APAC HR Services Hub Associate to deliver transactional HR services across the APAC region. You will be the first contact for HR enquiries via HR ServiceNow, supporting the employee lifecycle from onboarding to offboarding.

You will work with Oracle HCM and HR ServiceNow, ensuring accurate data and SLA-driven responses, while collaborating with cross-cultural stakeholders and knowledge management to continuously improve processes and