APAC Hotel Partner Account Manager

Expedia, Inc.; Petaling Jaya; On-site; MYR 39,000 - 100,000; Full time

Job summary

Expedia Group in Malaysia (Petaling Jaya) is hiring a PGA Associate in Account Management, Lodging. The role focuses on managing a portfolio of hotel partners, optimizing rates, and increasing bookings through strategic collaboration and data-driven insights.

You will engage partners via phone, educate them on self-service features, and work with internal teams to maintain competitiveness across the APAC region. A Bachelor’s degree and 1–3 years’ relevant experience are preferred.

Qualifications

• Native proficiency in Japanese.
• Business-level proficiency in English.
• 1–3 years in hotel sales/revenue management/account management/inside sales.
• Able to work independently as well as be a strong team player.
• Appetite for data-driven analysis and tech-enabled processes.

Responsibilities

• This is predominantly a phone-based role contacting a portfolio of existing accommodation partners daily.
• Optimize rate and availability competitiveness on the Expedia platform to increase conversions.
• Secure additional lodging rates and availability information during high-demand periods.
• Coordinate with other account management teams to ensure aligned competitiveness across APAC markets.
• Educate partners on Expedia Partner Central self-service features to enable independent management.
• Re-engage with dormant hotel partners to reactivate business.
• Shop our sites as a traveler to identify issues and root causes of uncompetitiveness.

Skills

Native Japanese

English proficiency

Account management

Hotel sales

Education

Bachelor's Degree

Tools

Expedia Partner Central

Job description

Expedia Group in Malaysia (Petaling Jaya) is hiring a PGA Associate in Account Management, Lodging. The role focuses on managing a portfolio of hotel partners, optimizing rates, and increasing bookings through strategic collaboration and data-driven insights.

You will engage partners via phone, educate them on self-service features, and work with internal teams to maintain competitiveness across the APAC region. A Bachelor’s degree and 1–3 years’ relevant experience are preferred.