APAC Hotel Account Manager — Growth & Partnerships

Expedia Group; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Expedia Group in Malaysia is seeking a PGA Associate in Account Management, Lodging to drive partner performance and optimize hotel rates and availability. You will engage with accommodation partners primarily by phone, focusing on converting customers through competitive pricing and inventory strategies.

Ideal candidates have a Japanese language background, 1–3 years in relevant sales or account roles, and a data-driven, collaborative mindset.

Qualifications

• Bachelor's Degree in a related field; or Equivalent related professional experience.
• Native proficiency in Japanese.
• 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred.
• Able to work independently as well as be a strong team worker, ensuring the whole team wins.
• Demonstrate ability to work based on targets, goals and/or strategic objectives set by the leadership team.
• Appetite for innovative technology, fast-changing business environment, robust data driven analysis.
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
• Ability to effectively communicate to various levels and through a variety of communication channels.
• Ability to handle objection, secure commitments and be resilient.
• Possesses outstanding listening, investigating and influencing skills.
• Hungry, determined, motivated, willing to take action and results-focused.
• Organization and time management skills, rigor, attention to details.
• Proven follow-up/persistence when facing challenging situations.
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
• Ability to perform under pressure and think on your feet in a fast-paced environment.
• Open to feedback for continuous improvement.
• Relationship builder; earns the confidence of others.
• Bridges and sustains solid partnerships based on mutual support through a collaborative style.

Responsibilities

• This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day.
• You will closely work with these hotel partners to: Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion.
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs.
• Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand Asia Pacific markets.
• Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace.
• Re-establish core fundamentals to re-engage with dormant hotel partners.
• Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness.

Skills

Japanese (native)

Hotel sales experience

Account management

Revenue management

Inside sales

Business development

Data-driven analysis

Communication

Multitasking

Teamwork

Education

Bachelor's Degree in a related field

Job description

Expedia Group in Malaysia is seeking a PGA Associate in Account Management, Lodging to drive partner performance and optimize hotel rates and availability. You will engage with accommodation partners primarily by phone, focusing on converting customers through competitive pricing and inventory strategies.

Ideal candidates have a Japanese language background, 1–3 years in relevant sales or account roles, and a data-driven, collaborative mindset.