APAC Customer Service Team Leader – Live Chat & Support

Jawatan Kosong; Petaling Jaya; On-site; MYR 44,640 - 66,960; Full time

Job summary

A leading customer service provider in Petaling Jaya is seeking a Customer Service Team Leader to enhance customer interactions through live chat and phone calls. Candidates should possess a Bachelor's degree and have significant experience in managing teams within fast-paced environments. The role includes responsibility for managing customer inquiries and ensuring team performance. This position offers an opportunity to contribute to a dynamic team focused on delivering top-tier service.

Qualifications

• Experience managing teams in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries via live chat and phone.

Responsibilities

• Provide real-time customer assistance via live chat.
• Manage team performance and handle inbound customer queries.
• Act as first point of contact for customer service issues.

Skills

Customer support

People management

Strategic thinking

Education

Bachelor's Degree

Job description

A leading customer service provider in Petaling Jaya is seeking a Customer Service Team Leader to enhance customer interactions through live chat and phone calls. Candidates should possess a Bachelor's degree and have significant experience in managing teams within fast-paced environments. The role includes responsibility for managing customer inquiries and ensuring team performance. This position offers an opportunity to contribute to a dynamic team focused on delivering top-tier service.