Operations Team Lead - Coaching & KPIs

Concentrix; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global customer experience company in Kuala Lumpur is seeking a Team Lead, Operations to supervise call center associates. Responsibilities include coaching team members, achieving performance metrics, and ensures efficient communication within the team. The ideal candidate possesses an Associate's degree and strong leadership skills. This role requires working under pressure while meeting established timelines. The position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Highly motivated individual with skills to develop and coach team members.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines.

Responsibilities

• Supervise a group of call center associates to achieve performance metrics.
• Coach direct reports on their performance regularly.
• Conduct team meetings and promote Concentrix values.

Skills

Coaching

Communication Skills

Leadership

Ability to work under pressure

Education

Associate's degree

Job description

A global customer experience company in Kuala Lumpur is seeking a Team Lead, Operations to supervise call center associates. Responsibilities include coaching team members, achieving performance metrics, and ensures efficient communication within the team. The ideal candidate possesses an Associate's degree and strong leadership skills. This role requires working under pressure while meeting established timelines. The position offers a dynamic environment with opportunities for professional growth.