Telemarketing Team Lead: Growth & Performance Coach

Summitnext; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Career growth opportunities

Job summary

A growing BPO and technology solutions provider is seeking a Telemarketing Team Leader to manage and uplift a team of telemarketing executives in Petaling Jaya. The ideal candidate should have leadership experience, excellent communication skills, and the ability to motivate in a target-driven environment. This role offers a competitive salary and opportunities for career growth in a supportive team setting.

Qualifications

• Leadership experience in telemarketing preferred.
• Ability to manage and motivate a team in a sales-driven environment.
• Basic computer skills necessary.

Responsibilities

• Lead a team of telemarketing executives to reach targets.
• Conduct coaching and performance monitoring.
• Handle escalated customer issues to ensure service quality.
• Implement strategies for team performance improvement.
• Monitor metrics and report to management.
• Ensure compliance with company standards and scripts.

Skills

Leadership skills

Communication skills

Interpersonal skills

Motivational skills

Basic computer skills

English proficiency

Tools

CRM systems

Job description

A growing BPO and technology solutions provider is seeking a Telemarketing Team Leader to manage and uplift a team of telemarketing executives in Petaling Jaya. The ideal candidate should have leadership experience, excellent communication skills, and the ability to motivate in a target-driven environment. This role offers a competitive salary and opportunities for career growth in a supportive team setting.