Analyst Collections - Thai Speaker

Brenntag; Petaling Jaya; On-site; MYR 54,000 - 78,000; Full time

Job summary

Brenntag is seeking a detail-oriented Accounts Receivable/Collections specialist to manage a Thailand portfolio from our Malaysia location. You will perform proactive follow-ups via phone and email, monitor aging and payment commitments, and escalate high-risk accounts to protect cash flow.

Strong Thai communication is essential for effective coordination with local customers and stakeholders. Experience in AR, collections, or O2C is preferred, with SAP exposure.

Qualifications

• Degree in Commerce, Finance or Accounting.
• 1–3 years of experience in AR or O2C.
• Thai language proficiency required.
• Experience with SAP or similar ERP is an advantage.
• Good analytical and communication skills.

Responsibilities

• Manage end-to-end collection activities for the Thailand customer portfolio to ensure timely collection of outstanding receivables.
• Proactive collection follow-up with customers via email and telephone and ensure actions on overdue accounts.
• Monitor AR aging, overdue balances and payment commitments with escalation of high-risk accounts.
• Follow up on disputes, deductions and other issues impacting payment with internal stakeholders.
• Ensure customer payments and remittance information are followed up with Cash Application team as needed.
• Maintain accurate collection notes and follow-up actions in SAP.
• Perform account reconciliation and investigate outstanding items as required.
• Support month-end collection activities, reporting, overdue analysis and forecast.
• Identify collection risks and elevate issues impacting cash flow.
• Build and maintain relationships with customers and internal stakeholders.
• Ensure processes align with company policies and procedures.

Skills

Thai language

Accounts Receivable

Collections

Credit Control

Order-to-Cash

Education

Degree in Commerce/Finance/Accounting

Tools

SAP

Job description

Manage end-to-end collection activities for the assigned Thailand customer portfolio, including proactive customer follow-up, monitoring of overdue receivables, payment commitments and disputes. Work closely with customers and internal stakeholders to ensure timely collection, minimize overdue AR and support cash flow and working capital targets.

Thai language proficiency is required to effectively communicate with local customers and stakeholders.

• Manage the end-to-end collection activities for the assigned Thailand customer portfolio to ensure timely collection of outstanding receivables.
• Perform proactive collection follow-up with customers through email and telephone and ensure appropriate actions are taken on overdue accounts.
• Monitor AR aging, overdue balances and payment commitments, with timely escalation of high-risk or significantly overdue accounts.
• Follow up on customer disputes, deductions, short payments and other issues impacting payment, working closely with Commercial, Customer Service, Finance and other relevant stakeholders.
• Ensure customer payments and remittance information are followed up and coordinate with the Cash Application team where required.
• Maintain accurate and timely collection notes, customer payment commitments and follow-up actions in SAP.
• Perform account reconciliation and investigate outstanding or unidentified items where required.
• Support month-end collection activities, reporting, overdue analysis and collection forecasting.
• Identify potential collection risks and elevate issues that may impact overdue, cash flow or working capital performance.
• Build and maintain effective working relationships with customers and internal stakeholders.
• Ensure collection activities are performed in accordance with company policies, internal controls and agreed procedures.
• Support continuous improvement initiatives to improve collection effectiveness, reduce overdue AR and strengthen working capital performance.
• Ability to communicate effectively in Thai and English, both written and spoken, as the role requires regular communication with Thailand customers and local stakeholders.
• Good analytical, problem-solving and communication skills with strong attention to detail.
• Experience in Accounts Receivable, Collections, Credit Control or Order-to-Cash (O2C) operations is preferred.
• Experience working with SAP or similar ERP systems would be an advantage.
• Able to work independently, prioritize a high-volume portfolio and meet collection deadlines and KPIs
• Collect receivables physically, by virtually, by phone, e-mail, fax; * Navigate through assigned locality when visiting customers to assure a timely completion of tasks. * Act as a polite and compliant representative of the organisation to maintain positive client transactions. * Carry out collection process by complying with standards and guidelines.

Job Requirements Education :

Degree in relevant field (Commerce, Finance, Accounting)

Experience : 1 – 3 years of work experience Industry or shared services experience is an added advantage