Analyst, Collections - Thai Speaker

Brenntag Business Services Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Vision

Outpatient Medical

Insurance

Performance Bonus

Job summary

Brenntag is seeking an Accounts Receivable/Collections professional to manage an assigned Thailand portfolio from its Bandar Sunway, Malaysia base. The role requires Thai language skills to communicate with customers and internal stakeholders and focuses on timely collection, dispute resolution, and cash flow support.

Ideal candidates have 1–3 years in AR/Collections, familiarity with SAP, and strong English communication.

Qualifications

• Degree in Commerce, Finance or Accounting is required.
• 1–3 years of experience in Accounts Receivable or related field.
• Shared services experience is an added advantage.
• Familiarity with ERP systems (e.g., SAP) and MS Office.

Responsibilities

• Manage end-to-end collection activities for the Thailand customer portfolio to ensure timely collection of outstanding receivables.
• Perform proactive collection follow-up via email and telephone.
• Monitor AR aging and overdue balances with timely escalation of high‑risk or significantly overdue accounts.
• Coordinate with Commercial, Customer Service and Finance on disputes and payment issues.
• Ensure accurate payment and remittance information and follow-up actions in SAP.
• Perform account reconciliation and investigate unidentified items when required.
• Support month-end collection activities, reporting and forecasting.
• Communicate effectively in Thai and English with local stakeholders.

Skills

Teamplayer

Interpersonal skills

English communication

Education

Degree in Commerce, Finance or Accounting

Tools

SAP

MS Office

Job description

Manage end-to-end collection activities for the assigned Thailand customer portfolio, including proactive customer follow-up, monitoring of overdue receivables, payment commitments and disputes. Work closely with customers and internal stakeholders to ensure timely collection, minimize overdue AR and support cash flow and working capital targets. Thai language proficiency is required to effectively communicate with local customers and stakeholders.

This role is based in Bandar Sunway, Malaysia.

Duties and Responsibilities:

Manage the end-to-end collection activities for the assigned Thailand customer portfolio to ensure timely collection of outstanding receivables.

Perform proactive collection follow-up with customers through email and telephone and ensure appropriate actions are taken on overdue accounts.

Monitor AR aging, overdue balances and payment commitments, with timely escalation of high-risk or significantly overdue accounts.

Follow up on customer disputes, deductions, short payments and other issues impacting payment, working closely with Commercial, Customer Service, Finance and other relevant stakeholders.

Ensure customer payments and remittance information are followed up and coordinate with the Cash Application team where required.

Maintain accurate and timely collection notes, customer payment commitments and follow-up actions in SAP.

Perform account reconciliation and investigate outstanding or unidentified items where required.

Support month-end collection activities, reporting, overdue analysis and collection forecasting.

Identify potential collection risks and elevate issues that may impact overdue, cash flow or working capital performance.

Build and maintain effective working relationships with customers and internal stakeholders.

Ensure collection activities are performed in accordance with company policies, internal controls and agreed procedures.

Support continuous improvement initiatives to improve collection effectiveness, reduce overdue AR and strengthen working capital performance.

Ability to communicate effectively in Thai and English, both written and spoken, as the role requires regular communication with Thailand customers and local stakeholders.

Good analytical, problem-solving and communication skills with strong attention to detail.

Experience in Accounts Receivable, Collections, Credit Control or Order-to-Cash (O2C) operations is preferred.

Experience working with SAP or similar ERP systems would be an advantage.

Able to work independently, prioritize a high-volume portfolio and meet collection deadlines and KPIs

Collect receivables physically, by virtually, by phone, e-mail, fax; Navigate through assigned locality when visiting customers to assure a timely completion of tasks. Act as a polite and compliant representative of the organisation to maintain positive client transactions. * Carry out collection process by complying with standards and guidelines.

Education

Degree in relevant field (Commerce, Finance, Accounting)

Experience -

1 - 3 years of experience in Accounts Receivable or related field.

Shared services experience is an added advantage.

Skills Requirements:

Team player with good interpersonal and communication skills (written and verbal in English)

Familiarity with ERP systems (e.g. SAP) and MS Office

Ability to follow processes and work within defined guidelines

Good verbal and written communication skills in English

We are the global market leader in chemical and ingredients distribution. Our more than 17,700 employees provide tailor‑made application, marketing and supply chain solutions. Our broad and diversified portfolio comprises industrial and specialty chemicals and ingredients of a world‑class supplier base. Building on its long‑standing experience, unmatched global reach and local excellence, Brenntag works closely alongside its partners to make their business more successful. Brenntag operates a unique global network with about 600 locations in 72 countries.

We are the global market leader in chemical and ingredients distribution. Our more than 17,700 employees provide tailor‑made application, marketing and supply chain solutions. Our broad and diversified portfolio comprises industrial and specialty chemicals and ingredients of a world‑class supplier base. Building on its long‑standing experience, unmatched global reach and local excellence, Brenntag works closely alongside its partners to make their business more successful. Brenntag operates a unique global network with about 600 locations in 72 countries.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Parking
• Vision
• Outpatient Medical
• Insurance
• Performance Bonus