Collection Team Leader-Chinese Speaking

Private Advertiser; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Private Advertiser seeks a Mandarin-speaking Collection Team Leader to guide a high-performing AR team across corporate and consumer accounts. You will mentor staff, manage KPIs, and directly handle high-value negotiations to optimize cash flow.

The role requires strong ERP experience (SAP/Oracle/NetSuite), excellent Mandarin and English communication, and the ability to design localized collection strategies while collaborating with sales, billing, and legal teams.

Qualifications

• Mandarin Chinese fluency with excellent business communication in Mandarin and English.
• Bachelor’s degree in Finance, Accounting or related field.
• 3–5 years in collections, credit control, or O2C with leadership experience.

Responsibilities

• Lead and coach the collection team; monitor KPIs like CEI, DSO, aging targets.
• Intervene in high‑value or disputed accounts; negotiate payment plans with senior clients.
• Design and implement localized collection strategies and escalation workflows.
• Coordinate with Sales, Billing, and Legal to resolve disputes delaying payments.
• Prepare weekly/monthly cash collection forecasts and risk assessments.

Skills

Mandarin Chinese fluency

English proficiency

Leadership

Negotiation

Data analysis

Education

Bachelor’s Degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

NetSuite

Excel (Pivot tables, data modeling)

Job description

Position Summary

The Collection Team Leader (Chinese-Speaking) is responsible for leading, mentoring, and managing a team of collection specialists focused on Accounts Receivable (AR) management and debt recovery for corporate or individual clients within Chinese-speaking regions. This role balances operational leadership, team performance tracking (KPIs), and high-stakes negotiation for major, complex delinquent accounts to optimize company cash flow and minimize bad debt.

Key Responsibilities

Team Leadership & KPI Management: Oversee, coach, and evaluate the performance of the collection team. Set and monitor metrics such as Collection Efficiency Index (CEI), Days Sales Outstanding (DSO), and aging portfolio targets.

Escalation & High-Value Negotiations: Personally intervene in high-value, aging, or severely disputed delinquent accounts. Directly negotiate payment plans with senior management, finance directors, or legal representatives of key Chinese-speaking clients.

Strategy Optimization: Analyze aging reports and collection data to design, refine, and implement localized collection strategies and dispute-resolution workflows that respect cultural and regional business nuances.

Cross-Functional Collaboration: Act as the primary liaison between the collections team and sales, customer success, billing, and legal departments to resolve disputes preventing timely payments.

Reporting & Data Analysis: Prepare and present detailed weekly/monthly cash collection forecast reports and risk assessments to senior finance management or regional directors.

Training & Development: Conduct onboarding and continuous training for team members on negotiation tactics, complex system usage (e.g., SAP, Oracle), and international compliance standards.

Requirements & Qualifications

Language Skills: Professional or native fluency in Chinese (Mandarin), with excellent written and verbal business communication skills. Excellent working competency in English is mandatory for corporate reporting and internal collaboration.

Education: Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.

Experience: 3 to 5 years of experience in collections, credit control, or Order-to-Cash (O2C), with at least 1 to 2 years in a leadership, supervisory, or senior role.

Technical Proficiency: Strong command of major ERP platforms (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel functions (e.g., pivot tables, data modeling).

Core Competencies: Exceptional leadership, conflict resolution, and commercial negotiation skills. Strong analytical mind with the ability to handle high-pressure environments.

Market Knowledge: Familiarity with the corporate business culture, payment systems, and foundational credit/contractual environments in Chinese-speaking jurisdictions (e.g., Mainland China, Taiwan, Hong Kong, or regional Chinese-speaking corporate networks).