Aircond Technical Support

Precision Communication Technology Sdn.Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Precision Communication Technology Sdn Bhd in Malaysia seeks an Internal Technical Support Specialist and Trainer who guides Customer Service and After-Sales teams on air conditioning systems, troubleshooting, and service procedures.

You will develop training materials, deliver technical sessions, and provide remote guidance to engineers while documenting cases and improvements.

Qualifications

• Proven experience as an Air Conditioning Technician or AC Technical Support Specialist
• Strong knowledge of HVAC principles, electrical components and common AC faults
• Ability to train and coach non-technical staff and technicians

Responsibilities

• Provide technical guidance to After-Sales and Customer Service teams on AC issues
• Serve as internal technical expert for air conditioning systems, troubleshooting, maintenance, and repair procedures
• Diagnose and troubleshoot AC issues based on information from customers and staff
• Guide technicians remotely or via technical instructions during troubleshooting or repair
• Conduct product and technical training for Customer Service and After-Sales teams
• Develop and maintain technical training materials and troubleshooting guides
• Identify recurring problems and suggest process improvements
• Review technical cases and provide corrective guidance
• Maintain records of cases, training, and solutions

Skills

Air conditioning systems knowledge

Troubleshooting

Technical training

Communication skills

Education

HVAC Certification / equivalent

Job description

This position is primarily an internal Technical Support and Trainer role. The successful candidate is not required to handle every customer visit personally. Instead, the position focuses on providing technical direction, troubleshooting support, training, and coaching to the Customer Service and After-Sales teams, ensuring employees have the knowledge and guidance required to resolve AC-related customer issues effectively.

Key responsibilities

Provide technical support and guidance to both the After Sales and Customer Service teams on air conditioning-related issues

Serve as the internal technical expert for air conditioning systems, troubleshooting, maintenance, and repair procedures

Diagnose and troubleshoot AC technical issues based on information provided by customers, Customer Service Representatives, and After-Sales Technicians

Guide After-Sales Technicians remotely or through technical instructions when they encounter difficulties during troubleshooting or repair

Provide technical advice to Customer Service Representatives to help them accurately guide customers through basic AC troubleshooting

Conduct product and technical training for Customer Service and After-Sales teams, including AC operation, common faults, troubleshooting procedures, and basic technical knowledge

Develop and maintain technical training materials, troubleshooting guides, FAQs, and standard procedures for AC-related issues

Identify recurring technical problems and provide recommendations to improve troubleshooting processes and service quality

Review and analyze technical cases handled by the After-Sales and Customer Service teams and provide corrective guidance where necessary

Maintain records of technical cases, recurring issues, training conducted, and solutions provided

About you

Proven experience as an Air Conditioning Technician, AC Technical Support Specialist, HVAC Technician, or in a related technical position

Good knowledge of air conditioning systems, HVAC principles, electrical components, and common AC faults

Strong troubleshooting and diagnostic skills with the ability to identify the root cause of technical issues

Experience in AC installation, servicing, maintenance, repair, or after-sales support

Able to provide clear technical instructions and guidance to technicians and non-technical employees

Good communication and interpersonal skills, with the ability to explain technical information in a simple and understandable manner

Strong problem-solving skills and attention to detail

Able to work independently while also collaborating effectively with Customer Service, After-Sales, Team Leaders, and Project Managers

Willing to travel to customer or service locations when required

Relevant technical certification or qualification in HVAC, Air Conditioning, Electrical, or a related field will be an advantage

Precision Communication Technology Sdn Bhd, a subsidiary of Beijing Precision Communication Technology Co., Ltd. headquartered in Hebei, China, was established in 2018 with a registered capital of RMB 10 million.

As a professional BPO company, our core management comes from top call centers and financial institutions, bringing extensive industry expertise. We handle non-performing asset disposal for major domestic financial firms.

With a strong product line and excellent service, we’ve achieved success in call center markets, serving clients like Xiaomi, Ninebot, and Niu.

Precision Communication Technology Sdn Bhd, a subsidiary of Beijing Precision Communication Technology Co., Ltd. headquartered in Hebei, China, was established in 2018 with a registered capital of RMB 10 million.

As a professional BPO company, our core management comes from top call centers and financial institutions, bringing extensive industry expertise. We handle non-performing asset disposal for major domestic financial firms.

With a strong product line and excellent service, we’ve achieved success in call center markets, serving clients like Xiaomi, Ninebot, and Niu.

Precision Communication Technology Sdn Bhd, a subsidiary of Beijing Precision Communication Technology Co., Ltd. headquartered in Hebei, China, was established in 2018 with a registered capital of RMB 10 million.

As a professional BPO company, our core management comes from top call centers and financial institutions, bringing extensive industry expertise. We handle non-performing asset disposal for major domestic financial firms.

With a strong product line and excellent service, we’ve achieved success in call center markets, serving clients like Xiaomi, Ninebot, and Niu.

What can I earn as a Technical Support Role