Airbnb Operations Lead for 70+ Units

Chua's Home Sdn. Bhd.; Petaling Jaya; On-site; MYR 70,000 - 120,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

6 Working Days per week

EPF

SOCSO

EIS

Job summary

Chua's Home Sdn. Bhd. in Damansara, Selangor seeks an operations professional to manage daily activities for about 70 Airbnb/short‑term rental units, ensuring smooth, guest‑centred service.

You will review and implement SOPs and systems, coordinate check-ins/check-outs, bookings, maintenance, and housekeeping, and stand up practical processes to boost efficiency, quality and occupancy. The role requires hands-on leadership, ability to multitask, and proactive problem solving in a fast-paced

Qualifications

• 2–3 years of experience in Airbnb, homestay, or hospitality operations.
• Proven experience in Airbnb or short-term rental operations.
• Experience managing ~70 rental units and developing SOPs.
• Mandarin-speaking candidates are preferred.
• Strong leadership, communication, problem-solving, and organisational skills.
• Able to work independently and handle multiple tasks.
• Proactive and hands-on with ability to identify issues and implement solutions.
• Only candidates with relevant Airbnb experience will be considered.

Responsibilities

• Manage daily operations of approximately 70 Airbnb/short-term rental units.
• Review processes and implement SOPs and systems to improve efficiency, consistency, and service quality.
• Coordinate check-ins, check-outs, bookings, guest enquiries, and customer service.
• Monitor unit cleanliness, maintenance, repairs, and housekeeping schedules.
• Coordinate with housekeeping, maintenance teams, and service providers.
• Handle guest complaints and operational issues professionally and ensure timely solutions.
• Monitor occupancy and overall operational performance of properties.
• Ensure units are guest-ready with high cleanliness and service standards.
• Prepare operational reports and support management in improving property performance.
• Identify gaps and establish practical systems to improve overall management of properties.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Independent work

Proactive

Hands-on

Job description

Chua's Home Sdn. Bhd. in Damansara, Selangor seeks an operations professional to manage daily activities for about 70 Airbnb/short‑term rental units, ensuring smooth, guest‑centred service.

You will review and implement SOPs and systems, coordinate check-ins/check-outs, bookings, maintenance, and housekeeping, and stand up practical processes to boost efficiency, quality and occupancy. The role requires hands-on leadership, ability to multitask, and proactive problem solving in a fast-paced