Air Freight Operations & Customer Liaison Specialist

Ecms Express (S) Pte. Ltd.; Johor Bahru; On-site; MYR 28,000 - 47,000; Full time

Job summary

Ecms Express (S) Pte. Ltd. is seeking a Customer Service Executive to coordinate daily client communication and align with internal departments, airline partners, and global offices.

You will support airfreight planning, arrange bookings, and advise on flight options based on urgency and cargo needs. The role covers end-to-end air import/export and cross-trade shipments with strict document checks.

Qualifications

• Minimum Diploma with 1–3 years of experience in customer service or logistics-related roles.
• Prior experience in the airfreight or freight forwarding industry is an advantage.
• Working knowledge of local and international freight services, as well as customs regulations and procedures.
• Strong negotiation skills and experience in finding new customer.
• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strategic ability to multi-task, prioritize, and manage time effectively with problem-solving focus to drive results.

Responsibilities

• Serve as the primary liaison for clients, managing day-to-day communication with internal departments, airline partners, and global offices.
• Support shipment planning by arranging air bookings, confirming space with carriers, and advising on suitable flight options based on urgency and cargo requirements.
• Oversee end-to-end coordination of air import, export, and cross-trade shipments to ensure seamless execution.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Review and validate shipping documents (e.g. AWB / BLs) to ensure compliance with regulatory and airline requirements.
• Monitor shipment status of uplift, arrival and any irregularity.
• AR process and ensure receipt payment from customers within granted period.
• Source prices or solutions for businesses do not transit via MY if any enquiry from Sales through WCA network.

Skills

Customer service

Communication

Negotiation

Time management

Problem solving

Education

Diploma

Tools

Microsoft Office

Logistics software

Job description

Ecms Express (S) Pte. Ltd. is seeking a Customer Service Executive to coordinate daily client communication and align with internal departments, airline partners, and global offices.

You will support airfreight planning, arrange bookings, and advise on flight options based on urgency and cargo needs. The role covers end-to-end air import/export and cross-trade shipments with strict document checks.