Air Freight Manager

BRIGHT STAR LOGISTICS SDN. BHD.; Shah Alam; On-site; MYR 90,000 - 130,000; Full time

Job summary

Bright Star Logistics Sdn Bhd in Shah Alam invites an experienced Air Freight Manager to lead our Air Freight Customer Service team, strengthening key customer relationships and ensuring smooth service delivery.

The role requires strong air freight knowledge, proven leadership, and the ability to resolve customer and operational issues promptly in a fast-paced logistics environment.

Qualifications

• Diploma or degree in logistics, supply chain, business administration or related field.
• 3–5 years of experience in Air Freight / Logistics with supervisory or managerial experience.
• Experience handling key customers, complaints and service escalations.
• Effective leadership and coordination skills.
• Strong communication, negotiation and problem-solving abilities.

Responsibilities

• Lead and manage the Air Freight Customer Service team to achieve service and performance targets.
• Oversee daily customer service activities and ensure timely responses and follow-ups.
• Handle escalated customer enquiries, complaints, and service issues.
• Coordinate with Operations, Warehouse, Back Office, Airlines to resolve issues promptly.
• Build and maintain strong relationships with key customers and understand their business requirements.
• Support customer retention, satisfaction, and business growth.
• Monitor team performance, productivity, and service quality.
• Develop and improve customer service SOPs, processes, and training programmes.
• Analyse customer feedback and recurring issues and implement corrective actions.
• Monitor shipment/service performance and ensure issues are resolved within the required timeframe.

Skills

Leadership

Communication

Problem-solving

Education

Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field

Job description

We are looking for an experienced Air Freight Manager to lead our Air Freight Customer Service team, manage key customer relationships, and ensure smooth and efficient service delivery. The ideal candidate should have strong air freight knowledge, leadership skills, and the ability to handle customer and operational issues effectively.

Key responsibilities

Lead and manage the Air Freight Customer Service team to achieve service and performance targets.

Oversee daily customer service activities and ensure timely responses and follow-ups.

Handle escalated customer enquiries, complaints, and service issues.

Coordinate with Operations, Warehouse, Back Office, Airlines to resolve issues promptly.

Build and maintain strong relationships with key customers and understand their business requirements.

Support customer retention, satisfaction, and business growth.

Monitor team performance, productivity, and service quality.

Develop and improve customer service SOPs, processes, and training programmes.

Analyse customer feedback and recurring issues and implement corrective actions.

Monitor shipment/service performance and ensure issues are resolved within the required timeframe.

About you

Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field.

Minimum 3-5 years of experience in Air Freight / Logistics, with relevant supervisory or managerial experience.

Experience in handling key customers, complaints, and service escalations.

Effective team leadership and coordination skills.

Good communication, negotiation, and problem-solving skills.

Able to work in a fast-paced environment and demonstrate a proactive approach.

Customer-focused with strong commercial and business awareness.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as an Air Freight Manager?
• How much notice are you required to give your current employer?
• Do you have customer service experience?

Logistics, Freight & Delivery Services 51-100 employees

We are a domestic and international freight forwarder. We have an experienced team of 30 cross-disciplinary full-time staff who have extensive experience in the logistics industry. In line with our expansion, we are seeking for qualified candidates to join us.

Bright Star Logistics Sdn Bhd offers your organization true personalised service and expertise in the Malaysian and global transportation and logistics industry. We facilitate and value the needs of importers and exporters, incorporating ethical principals, thus ensuring our clients receive service excellence and a total commitment to developing business relationships built on trust.

We are a domestic and international freight forwarder. We have an experienced team of 30 cross-disciplinary full-time staff who have extensive experience in the logistics industry. In line with our expansion, we are seeking for qualified candidates to join us.

Bright Star Logistics Sdn Bhd offers your organization true personalised service and expertise in the Malaysian and global transportation and logistics industry. We facilitate and value the needs of importers and exporters, incorporating ethical principals, thus ensuring our clients receive service excellence and a total commitment to developing business relationships built on trust.

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