Air Freight Customer Operations Lead

Deutsche Post; George Town; Vor Ort; MYR 67.000 - 100.000; Vollzeit

Zusammenfassung

Deutsche Post in Malaysia, Penang, seeks an experienced operations professional to implement customer operations plans and oversee delivery of large orders. You will coordinate with sales, logistics, and warehouse teams to resolve delivery issues, monitor capacity, and ensure service quality.

A minimum of 6 years' experience and a bachelor’s degree are required. The role emphasizes proactive customer support, order processing, and continuous improvement of processes to achieve efficiency and

Qualifikationen

• Experience > 6 years in logistics or customer operations.
• Bachelor’s degree required.

Aufgaben

• Deliver, manage and update complex orders, including non-assigned orders.
• Provide proactive support to sales and respond to operations requests.
• Interface with customers and internal teams to ensure smooth operations.
• Monitor capacities and optimize utilization to meet objectives.
• Analyze operational performance, delivery issues, and reporting needs.
• Coach and guide junior team members when needed.

Kenntnisse

CRM

Customer Support

Supply Chain Management

Order Processing

Pricing

Forecasting

Stakeholder Management

Project Planning

Operations Management

Vendor/3rd-Party Coordination

Delivery & Returns

Ausbildung

Bachelor’s degree

Jobbeschreibung

Deutsche Post in Malaysia, Penang, seeks an experienced operations professional to implement customer operations plans and oversee delivery of large orders. You will coordinate with sales, logistics, and warehouse teams to resolve delivery issues, monitor capacity, and ensure service quality.

A minimum of 6 years' experience and a bachelor’s degree are required. The role emphasizes proactive customer support, order processing, and continuous improvement of processes to achieve efficiency and