AI-Driven Sales Ops Leader, APJ

Cisco; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Cisco is seeking an APJ Service Provider - Sales Operations Manager to lead complex sales operations across the APJ region. You will collaborate with cross-functional teams in Sales, Finance, Operations, and Supply Chain to drive funnel discipline, governance, and compensation processes.

Strong analytical skills and a strategic, AI-forward mindset are essential to optimize performance and delivery across accounts.

Qualifications

• 7+ years in a sales operations, program, project or functional management position.
• High analytical skills, financial acumen
• Ability to develop & present strong data driven business proposals
• Knowledge of Cisco Sales Operations basics: Tools/Systems and Process
• Ability to interact with multiple cross functional teams; Works effectively with regional and global teams.
• Excellent program & project management skills
• Asia-Pacific regional experience desirable.
• AI-first mindset: Identify automation initiatives and workflow improvement ideas
• Experience with tools like Power BI. Proficiency in AI tools like Claude etc

Responsibilities

• Funnel/Forecast process – Establish close interlocks with relevant teams to track health of funnel; Ensure funnel discipline; Highlight risks by monitoring large deals and be integral part of the commit call cadence
• Business governance & cadence incl QBR, QBO, KPI tracking, Account reviews, Account Planning
• Escalations / Commission Issues – Oversee & close any escalations/ Commission issues by connecting all relevant stakeholders; providing guidance, oversight to team
• NYR - Govern, Facilitate, Coordinate, Oversee the NYR process across APJC across account transfer, goal-sheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs) etc
• Complete ownership of all Compensation/SPIFF/Incentives/Sales recognition programs
• Change management - any operational implications because of GTM changes, NYR updates etc
• Responsible for providing feedback to relevant stakeholders on system improvements (incl. Anaplan, SFDC etc) and consequent adoption of tools across the sales operations community
• Responsible for identifying “sales operations improvement initiatives”; build actionable plans that can get executed, and directly lead specific initiatives
• AI-first mindset: Identify automation initiatives and workflow improvement ideas
• Familiar with data analytics tools + AI tools like Claude, Github, CoPilot etc

Skills

Sales operations

Analytical skills

Financial acumen

Data-driven proposals

Cross-functional collaboration

Program & project management

AI mindset

Power BI

Claude (AI tools)

Tools

Power BI

Claude

Job description

Cisco is seeking an APJ Service Provider - Sales Operations Manager to lead complex sales operations across the APJ region. You will collaborate with cross-functional teams in Sales, Finance, Operations, and Supply Chain to drive funnel discipline, governance, and compensation processes.

Strong analytical skills and a strategic, AI-forward mindset are essential to optimize performance and delivery across accounts.