AI-Powered Operations Analyst

131 Cisco Systems (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cisco Systems (Malaysia) Sdn. Bhd. is seeking a data-driven operations professional to partner with leadership and drive actionable insights.

You will collect and analyze data, build predictive models, and design dashboards to support strategic targets and budgets across functions. The role emphasizes AI-enabled decision-making, cross-functional collaboration, and scalable, customer-focused process improvements.

Qualifications

• Bachelor’s degree plus 5 years of related experience, or equivalent.
• Excel expertise: Pivot Tables, XLOOKUP, Power Query.
• Lean Six Sigma Yellow Belt, Visio, and Lucidchart familiarity.
• Strong cross-functional collaboration and clear communication.
• Experience applying AI-enabled tools to improve planning and decision-making.
• Leadership in operational initiatives leveraging AI and automation.
• Ability to advise leadership with data-driven insights.
• Knowledge of process improvement methodologies and governance.
• Growth mindset and willingness to coach peers.
• Familiarity with predictive analytics and enterprise dashboards.

Responsibilities

• Drive cross-functional collaboration to enhance operational effectiveness and alignment.
• Collect, format, and analyze operational data using AI-assisted tools to identify trends.
• Conduct structured root cause analyses and develop predictive models to improve forecast accuracy.
• Deliver insights aligned with KPIs, budgets, and strategic targets.
• Lead design and adaptation of dashboards and reporting tools.
• Collaborate with cross-functional teams to implement scalable, customer-focused solutions.
• Drive process improvements and operational efficiency through automation and advanced methodologies.
• Build subject matter expertise in Cisco’s architectures and services to inform operational strategy.
• Advise leadership on operational risks, opportunities, and strategic initiatives.

Skills

Collaboration

Communication

AI tools familiarity

Data analysis

Education

Bachelor’s degree

Lean Six Sigma Yellow Belt

Tools

Excel

Visio

Lucidchart

Power Query

Pivot Tables

XLOOKUP

Job description

Cisco Systems (Malaysia) Sdn. Bhd. is seeking a data-driven operations professional to partner with leadership and drive actionable insights.

You will collect and analyze data, build predictive models, and design dashboards to support strategic targets and budgets across functions. The role emphasizes AI-enabled decision-making, cross-functional collaboration, and scalable, customer-focused process improvements.