Japanese-Speaking Customer Project Manager – AI Delivery

The Consensus; Kuala Lumpur; On-site; MYR 180,000 - 230,000; Full time

Job summary

Cisco Malaysia is seeking a seasoned CX/PM leader to drive AI-led transformation across complex customer projects, balancing multiple streams and delivering measurable business outcomes. You will mentor teams, collaborate with engineering, sales, and partners, and shape delivery roadmaps using both Waterfall and Agile practices.

The role requires strong program management experience, IT infrastructure knowledge, and the ability to leverage AI tools for automation and insights.

Qualifications

• 5-8 years of relevant end-to-end project management experience leading complex, customer-facing projects.
• Education: College/University degree or equivalent.
• MBA/MCA/MTech preferred.
• IT Industry Project Management experience in leading-edge technologies in complex environments.
• PM Certifications: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred).
• Proficiency in PM toolsets including MS-Project, JIRA, Confluence, and Excel, with ability to integrate AI tools.

Responsibilities

• Manage the full project lifecycle (from order to cash) across scope, time, cost, quality, and risk using Waterfall and Agile methodologies.
• Mentor and develop Project Specialists to build high-performing delivery teams.
• Lead deployment of leading-edge technologies within complex customer IT infrastructure environments.
• Manage workstreams and projects independently as part of larger programs.
• Develop comprehensive project plans, including financial, resource, and material requirements.
• Leverage AI assistants and prompt engineering to automate routine management tasks, including real-time meeting intelligence, action item tracking, and status reporting.
• Drive Predictive Delivery and Data Integrity through digitized delivery platform and AI-driven insights.
• Lead multiple simultaneous, multi-disciplinary customer-facing projects and optimize services.
• Contribute to evolution of PMO methodologies and internal program optimization.

Skills

End-to-end PM

PM certifications

PM tools literacy

Japanese language

Network basics

Education

College/University degree

MBA/MCA/MTech preferred

Tools

MS-Project

JIRA

Confluence

Excel

Job description

Cisco Malaysia is seeking a seasoned CX/PM leader to drive AI-led transformation across complex customer projects, balancing multiple streams and delivering measurable business outcomes. You will mentor teams, collaborate with engineering, sales, and partners, and shape delivery roadmaps using both Waterfall and Agile practices.

The role requires strong program management experience, IT infrastructure knowledge, and the ability to leverage AI tools for automation and insights.