AI-Driven Sales Operations Leader

131 Cisco Systems (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cisco Systems Malaysia Sdn. Bhd. is seeking a results-driven Sales Operations professional to optimize cross-functional processes, governance and analytics for the Mid-Market and SMB segments.

The role emphasizes data-based decision making, automation and collaboration with Sales, Finance and Operations teams to drive predictable performance. You will analyze metrics, implement improvements and support change management across GTM initiatives, ensuring efficient execution and alignment with

Qualifications

• 5+ years in a sales operations, program, project or functional management position.
• Strong analytical and organizational skills.
• Knowledge of Cisco Sales Operations basics: tools, systems and processes.
• Ability to interact with multiple cross-functional teams; works effectively with regional and global teams.
• Excellent program and project management skills.

Responsibilities

• Lead sales operations activities across Sales, Finance, Operations and other teams.
• Oversee end-to-end New Year Readiness processes across accounts transfer, target distribution, SHARE hierarchy, goaling and compensation.
• Manage governance and cadence incl. QBR, QBO and other business metrics.
• Provide change management support for new operational/GTM processes and systems.
• Identify sales operations improvement initiatives and build actionable execution plans.

Skills

Sales operations

Data analysis

Cross-functional collaboration

Program & project management

AI & automation mindset

Tools

Claude

Github

Copilot

Job description

Cisco Systems Malaysia Sdn. Bhd. is seeking a results-driven Sales Operations professional to optimize cross-functional processes, governance and analytics for the Mid-Market and SMB segments.

The role emphasizes data-based decision making, automation and collaboration with Sales, Finance and Operations teams to drive predictable performance. You will analyze metrics, implement improvements and support change management across GTM initiatives, ensuring efficient execution and alignment with