Business Operations Manager

131 Cisco Systems (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cisco Systems Malaysia Sdn. Bhd. is seeking a results-driven Sales Operations professional to optimize cross-functional processes, governance and analytics for the Mid-Market and SMB segments.

The role emphasizes data-based decision making, automation and collaboration with Sales, Finance and Operations teams to drive predictable performance. You will analyze metrics, implement improvements and support change management across GTM initiatives, ensuring efficient execution and alignment with

Qualifications

• 5+ years in a sales operations, program, project or functional management position.
• Strong analytical and organizational skills.
• Knowledge of Cisco Sales Operations basics: tools, systems and processes.
• Ability to interact with multiple cross-functional teams; works effectively with regional and global teams.
• Excellent program and project management skills.

Responsibilities

• Lead sales operations activities across Sales, Finance, Operations and other teams.
• Oversee end-to-end New Year Readiness processes across accounts transfer, target distribution, SHARE hierarchy, goaling and compensation.
• Manage governance and cadence incl. QBR, QBO and other business metrics.
• Provide change management support for new operational/GTM processes and systems.
• Identify sales operations improvement initiatives and build actionable execution plans.

Skills

Sales operations

Data analysis

Cross-functional collaboration

Program & project management

AI & automation mindset

Tools

Claude

Github

Copilot

Job description

Meet The Team Global Virtual Sales & Engineering is a dynamic organization where innovation and technology converge to deliver exceptional customer outcomes for the Mid-Market and SMB segment. We are a team of world-class talent dedicated to designing and implementing strategies that empower our sales teams to succeed. Our work directly impacts Cisco's growth by shaping our approach to key customer segments, making networked connections more meaningful, and driving real-world impact. We foster a collaborative and fun environment where colleagues share a passion for connecting the unconnected and making a difference in local communities.

Your Impact

You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, Finance, Operations etc. You shall be responsible for: Managing end-to-end New Year Readiness process across accounts transfer, target distribution, SHARE hierarchy, goaling & compensation Managing business governance & cadence incl. QBR, QBO and other business metrics Providing change management support for any new operational / GTM processes and systems Identifying “sales operations improvement initiatives” and building actionable plans that can get executed

Who You Are

You are fact-based and hands-on with data and analysis where needed while also utilizing existing standard methodologies wherever possible. You have strong communication skills with the ability to collaborate with people from all cross-functional teams You are keen to learn and grow and you’re not afraid to take on new challenges A standout teammate – you have your team-mates’ back and you also know how to have fun You have an AI-first mindset: with strong interests in automating workflows and processes and you are familiar with data analytics tools + AI tools like Claude, Github, CoPilot etc

Minimum Qualifications

5+ years in a sales operations, program, project or functional management position. High analytical and organizational skills Knowledge of Cisco Sales Operations basics: Tools/Systems and Process Ability to interact with multiple cross functional teams; Works effectively with regional and global teams. Excellent program & project management skills

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.