AFTERSALES OPERATION ASSISTNT

R & A Commercial Vehicles Sdn Bhd; Kapar; Vor Ort; MYR 36.000 - 48.000; Vollzeit

Zusammenfassung

R & A Commercial Vehicles Sdn Bhd is seeking an Automotive After Sales Operation Assistant to support workshop administration and office tasks. You will assist with customer interactions, bookings, invoicing, and coordinating with various teams to ensure smooth operations.

The role requires basic Microsoft Office/Excel skills, good communication, and the ability to multitask in a fast-paced environment. Prior logistics or workshop experience is a plus. This is a on-site position in Malaysia.

Qualifikationen

• Minimum SPM/Diploma in a relevant field.
• Basic Microsoft Office/Excel skills.
• Good communication and coordination skills.
• Able to multitask and work in a fast-paced environment.

Aufgaben

• Attend to customers/visitors at the counter and provide friendly, professional service.
• Handle daily administrative tasks for workshop operations.
• Prepare customer invoices and coordinate withAccounts for payment.
• Coordinate with SA, workshop, drivers and internal departments.

Kenntnisse

Communication

Multitasking

Coordination

Microsoft Office

Ausbildung

SPM/Diploma

Tools

Microsoft Excel

MS Office

Jobbeschreibung

Automotive Aftersales Operation Assistant position in a car workshop environment.
You will be responsible for handling Administration & Office Support to complete the process smoothly with the relevant team or individual required. Your direct report would be the designated Aftersales Assistant Manager and Aftersales Manager.

JOB RESPONSIBILITIES

Workshop Administration

Attend to customers/visitors at the counter and provide friendly and professional service.

Handle customer/visitor enquiries through walk-ins, phone calls or other resources and act accordingly.

Handle daily administrative tasks for workshop operations.

Handle daily customer booking appointment summary sheet.

Handle customer no-show follow-up summary and re-appointment schedules.

Handover customer invoices accordingly to the Accounts department.

Handle spare parts, consumables items and basic inventory records depending on operation requirements.

Prepare customer invoices accordingly and arrange handover to dispatch for payment process.

Prepare and maintain workshop documents and records.

Assist in receiving customer payments accurately and hand over to the Accounts department.

Coordinate with SA, workshop, drivers and internal departments.

Office Support

Perform data entry, filing and other administrative tasks.

Prepare purchase orders and obtain managers' approvals.

Coordinate with suppliers and assist with parts ordering when required.

Handle/re-order customer refreshments, office-use stationery, toiletries or other office-use items.

Handle staff leave certificates and submit them to managers for approval.

Handle manual Delivery Order booklets and record accordingly.

Handle manual Goods Receiving Note booklets and record accordingly.

Prepare staff claims and submit them to managers for approval.

Prepare petty cash summary and submit it to managers for approval.

Fill in the QC checklist after completing the QC test drive of vehicles.

Perform other duties as assigned by management in a timely manner.

JOB REQUIREMENT

General Requirements

Minimum SPM/Diploma in a relevant field.

Basic Microsoft Office/Excel skills.

Good communication and coordination skills.

Able to multitask and work in a fast-paced environment.

Experience in logistics, transportation or fleet operations is an advantage.

Previous automotive workshop experience is an advantage but not compulsory.

Physically fit and able to handle general workshop duties.

Willing to learn, follow instructions and work as part of a team.

Responsible, punctual, disciplined and hardworking.

Basic understanding of workshop safety and housekeeping practices is an advantage.

Unlock job insights

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Vehicle Services & Repair 101-1,000 employees

R & A is wholly own by Sendok Group, It's licensed to import, manufacture and assemble all kinds of vehicles including buses and pick up, prime movers and trucks, recondition and reassembly of used commercial vehicles, new multipurpose vehicles (MPV), assembly of new automotive parts and assembly of electric bus, vans and trucks.

R & A is wholly own by Sendok Group, It's licensed to import, manufacture and assemble all kinds of vehicles including buses and pick up, prime movers and trucks, recondition and reassembly of used commercial vehicles, new multipurpose vehicles (MPV), assembly of new automotive parts and assembly of electric bus, vans and trucks.

What can I earn as an Operations Assistant