After-Sales Admin & Service Coordinator

STUNNING BIKE SDN BHD; West Coast Division; On-site; MYR 28,000 - 45,000; Full time

Job summary

STUNNING BIKE SDN BHD in Malaysia is seeking an After-Sales Admin & Administration Executive to support the company's daily after-sales, service and administrative operations. You will work with the after-sales, service and workshop teams to ensure records, warranty claims and paperwork are handled accurately and efficiently.

Ideal candidates have a Diploma/Degree in business or automotive management, good Microsoft Office skills, and strong attention to detail.

Qualifications

• Diploma/Degree in Business Administration, Automotive Management, Management or related field is advantageous.
• Fresh graduates are encouraged to apply.
• Familiar with Microsoft Excel, Word and general computer applications.
• Good attention to detail and able to handle documentation accurately.
• Able to manage multiple tasks in a fast-paced environment.
• Customer-service oriented with a positive attitude and willingness to learn.

Responsibilities

• Handle daily after-sales administration and general office administrative tasks
• Assist the after-sales and service team with customer documentation and service-related paperwork
• Prepare and maintain job cards, service records, repair orders, invoices and other relevant documents
• Arrange and coordinate customer service appointments and workshop bookings
• Maintain accurate records of vehicle service history, repairs and maintenance
• Follow up with customers on service appointments, repair progress and vehicle collection
• Assist with warranty claim documentation, submission and follow-up
• Coordinate with technicians, service advisors, parts department, suppliers and other relevant parties
• Assist in checking parts availability and coordinating parts required for repairs and servicing
• Monitor outstanding repair jobs, pending parts and warranty cases
• Ensure all service, repair and warranty documents are properly filed and updated
• Assist with customer feedback and after-service follow-up when required
• Prepare after-sales, workshop and service reports for management when required
• Handle data entry, filing and general office administration
• Support the after-sales team and management with other administrative duties when required

Skills

Attention to detail

Communication

Coordination

Multitasking

Customer-service

Education

Diploma/Degree in Business Administration

Automotive Management

Management

Tools

Microsoft Excel

Microsoft Word

Job description

STUNNING BIKE SDN BHD in Malaysia is seeking an After-Sales Admin & Administration Executive to support the company's daily after-sales, service and administrative operations. You will work with the after-sales, service and workshop teams to ensure records, warranty claims and paperwork are handled accurately and efficiently.

Ideal candidates have a Diploma/Degree in business or automotive management, good Microsoft Office skills, and strong attention to detail.