After Sales Admin / Client Success Executive

Dcap Commercial Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

DCAP, an AI-powered fintech in Malaysia, is hiring an After Sales Admin / Client Success Executive to support its growing client base. You will maintain relationships with clients, analyze feedback, and coordinate with internal teams to ensure satisfaction while presenting new products and services.

Ideal candidates have at least 1 year in sales support or marketing in financial services, with strong English and Malay communication, and proficiency in Microsoft Office.

Qualifications

• At least 1 year of experience in sales support or marketing in financial services.
• Proficient in English and Malay communication.

Responsibilities

• Maintain strong relationships with clients, acting as their primary point of contact with the company.
• Monitor and analyze client data and feedback to identify trends and opportunities to improve client satisfaction.
• Join team head in conducting regular business reviews with clients to ensure client's satisfaction and areas for improvement.
• Work closely with internal teams to identify improvement areas and ensure client needs are met.
• Provide implementation training and keep client partners updated on new products and services.
• Maintain documentation of client relationships, including account plans, client feedback, and other relevant information.
• Enjoy being part of the growth team that is ambitious and agile.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Able to communicate in English and Malay language.
• Excellent problem‑solving skills and experience with Microsoft Office.
• Ability to work effectively in a fast-paced, team-oriented environment.

Skills

Communication

Client relationship management

Teamwork

Bilingual English/Malay

Tools

Microsoft Office

Job description

After Sales Admin / Client Success Executive

At DCAP, we’ve been building AI-powered FinTech in Malaysia for 5 solid years — and now we’re scaling fast. We're backed by Khazanah Dana Impak and partnered with some of the most prestigious banks, driving real transformation across the SMEs businesses through our AI-powered platform, Lending-as-a-Service. If you’re looking to accelerate your career and gain real AI know-how with an ambitious team, this is your moment to shine!

By combining inclusive credit models with deep risk expertise, we enable smarter, fairer lending decisions at scale. Our data-driven, end-to-end credit engine strengthens partner growth while upholding ESG values — creating a future where more people can own, build, and thrive.

Ever wondered how AI adoption translates into real business cases and everyday impact? At DCAP, you’ll gain hands‑on experience with AI applications that are reshaping the fintech landscape and making sure your career stays future relevant.

What you’ll do :

• Maintain strong relationships with clients, acting as their primary point of contact with the company.
• Monitor and analyze client data and feedback to identify trends and opportunities to improve client satisfaction.
• Join team head in conducting regular business reviews with clients to ensure client's satisfaction and areas for improvement.
• Work closely with internal teams to identify improvement areas and ensure client needs are met.
• Provide implementation training and keep client partners updated on new products and services.
• Maintain documentation of client relationships, including account plans, client feedback, and other relevant information.
• Enjoy being part of the growth team that is ambitious and agile.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Able to communicate in English and Malay language.
• Excellent problem‑solving skills and experience with Microsoft Office.
• Ability to work effectively in a fast-paced, team-oriented environment.

At least 1 year of experience in sales support, or marketing in the financial services industry (fresh graduates welcome to apply).

What we offer
At DCAP, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive medical and dental coverage
• Min 16 days of Annual Leaves
• Opportunities for career advancement and professional development
• Make a real impact to financial inclusion
• Workplace accessible by public transport

We’re DCAP, a Khazanah-backed AI-Powered Smarter Lending on a mission to reinvent consumer financing. Our Lending-as-a-Service platform uses AI, automation, and data intelligence to power banks, dealers, and customers with smarter credit, faster approvals, and seamless loan management. Partnering with commercial and digital banks, we make financing fairer, faster, and more inclusive. At DCAP, we move fast, solve big problems, and create a future where finance is simple, human, and inclusive.