After Sales Admin

DFINITI; Kampung Baru Ulu Tiram; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the service sector is seeking an individual for administrative support in the after-sales department. This role involves handling client inquiries, preparing service reports, and coordinating parts orders. Ideal candidates should possess a diploma in Business Administration or related fields and have at least 3 years of experience in a sales/service environment, preferably in the Oil and Gas industries. Strong communication skills and attention to detail are essential.

Qualifications

• Minimum of 3 years experience in sales/service, preferably in Oil and Gas industries.
• Strong command of written and spoken English.
• Highly organized with attention to detail.

Responsibilities

• Provide administrative support to the after-sales department.
• Handle after sales enquiries and follow up with clients.
• Prepare service reports and warranty claim documents.
• Maintain records of all after-sales cases.
• Coordinate spare parts ordering and availability.
• Work with all departments to ensure client satisfaction.
• Prepare after-sales reports.

Skills

Organizational skills

Communication skills

Attention to detail

Education

Diploma in Business Administration, Customer Service, or relevant field

Job description

• Responsible for providing administrative support to the after-sales department, ensuring smooth coordination of service requests, warranty claims, client feedback, parts arrangements, and documentation.
• Handles after sales enquiries & following up with clients.
• Prepare service reports, job sheets, quotation, delivery orders, and warranty claim documents.
• Maintain accurate records of all after-sales cases in the system.
• Coordinate spare-parts ordering, stock availability, and parts replacement requests.
• Work closely with all department’s team to meet clients’ satisfaction.
• Prepare after-sales reports.
• Support continuous improvement of after-sales processes.
• To undertake any task pertaining to after sales duties as and when required.

REQUIREMENTS

• Possess at least Diploma in Business Administration, Customer Service, or relevant field.
• At least 3 years of working experiences with sales/service exposure, preferably in Oil and Gas Industries.
• Highly organized and attention to detail.
• Possess strong communication and presentation skills with good command of written and spoken English.