Administrator People Logistics | Kuala Lumpur or Manila | 12-Month Fixed-Term

BHP; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

BHP in Kuala Lumpur is seeking an Administrative Officer for People Logistics to support travel and accommodation workflows and deliver frontline customer service with high accuracy.

The role focuses on coordinating bookings, maintaining records, and delivering timely responses while upholding data confidentiality and policy compliance. Strong Excel skills and the ability to multi-task within tight deadlines are essential.

Qualifications

• Experience in travel administration and customer service.
• System processing and data handling.
• Ability to multi-task to manage tight timeframes.
• Proficient in using Microsoft Excel.

Responsibilities

• Serve as the first point of contact for internal and external inquiries via phone and email.
• Provide responses related to travel, accommodation, and logistics.
• Review, validate, and approve travel requests per policy.
• Coordinate with vendors to ensure accurate bookings and cost-effectiveness.
• Maintain records of travel requests, approvals, and expenses.
• Prepare reports and summaries for management.
• Identify and resolve booking issues and policy discrepancies.
• Ensure data accuracy and maintain confidentiality.

Skills

Travel administration

Customer service

Multi-tasking

Attention to detail

Tools

Microsoft Excel

Job description

BHP is a world-leading resources company. We work in more than 90 locations worldwide and our products are sold globally. We've positioned our business to support the megatrends shaping our world. Iron ore and metallurgical coal for the steel needed for global infrastructure and the energy transition. Copper for renewable energy. And we are moving into potash to support more sustainable farming. A resource mix for today - and critical to the future.

About the Role

The Administrative Officer for People Logistics plays a critical role in supporting the operational and logistical needs of the team.

This role ensures smooth coordination of travel and accommodation workflows, provides frontline customer service support, and maintains high standards of accuracy and responsiveness.

Key Accountabilities

Customer Service & Communication

• Serve as the first point of contact for internal and external inquiries via phone, email, and other channels.
• Provide timely and professional responses to queries related to travel, accommodation, and logistics.
• Maintain a courteous and service-oriented approach in all interactions.

Workflow Management

• Review, validate, and approve travel and accommodation requests in accordance with company policies.
• Coordinate with vendors and travel partners to ensure bookings are accurate and cost-effective.
• Monitor workflow systems to ensure timely processing and escalation of pending approvals.

Administrative Support

• Maintain accurate records of travel and accommodation requests, approvals, and expenses.
• Prepare reports and summaries for management review.
• Assist in updating logistics-related documentation and guidelines.

Problem Solving & Critical Thinking

• Identify and resolve issues related to bookings, scheduling conflicts, or policy discrepancies.
• Apply sound judgment in handling exceptions and urgent requests.
• Proactively suggest improvements to existing processes for better efficiency and service delivery.

Attention to Detail

• Ensure all data entered into systems is accurate and complete.
• Double-check booking details, dates, and traveler information to avoid errors.
• Maintain confidentiality and data integrity at all times.
• Work closely with People Logistics team members and other departments to align on travel needs and priorities.
• Support team initiatives and contribute to a positive and productive work environment.

About You

• With experience in travel administration and customer service;
• System processing
• With the ability to multi-task to manage competing priorities within very tight timeframes
• Proficient in using Microsoft Excel

The world is changing, and at BHP we are excited about the opportunity we have to play our part in this change. BHP is a world-leading resources company. Our corporate purpose is to bring people and resources together to build a better world. We do this through our strategy: to have the best capabilities, best commodities and best assets, to create long-term value and high returns. We are among the world’s top producers of major commodities, including iron ore, metallurgical coal and copper. We also have substantial interests in oil, gas and energy coal.

With more than 80,000 employees and contractors, working across 90 locations worldwide, our people sit at the very heart of everything we do. At BHP, we are focused on creating a safe workplace where our people feel connected to our values and objectives and where the capability of our people is key to our success.

True to our purpose, we are committed to providing a safe, inclusive and diverse workplace.

The world is changing, and at BHP we are excited about the opportunity we have to play our part in this change. BHP is a world-leading resources company. Our corporate purpose is to bring people and resources together to build a better world. We do this through our strategy: to have the best capabilities, best commodities and best assets, to create long-term value and high returns. We are among the world’s top producers of major commodities, including iron ore, metallurgical coal and copper. We also have substantial interests in oil, gas and energy coal.

With more than 80,000 employees and contractors, working across 90 locations worldwide, our people sit at the very heart of everything we do. At BHP, we are focused on creating a safe workplace where our people feel connected to our values and objectives and where the capability of our people is key to our success.

True to our purpose, we are committed to providing a safe, inclusive and diverse workplace.

What can I earn as an Administration Officer