Administrative Assistant

Agensi Ng Chee Keong; Penang; On-site; MYR 54,000 - 67,000; Full time

Job summary

Agensi Ng Chee Keong is seeking an Admin professional to join our team in Penang Island, Penang on a full-time basis. You will be the liaison between clients, the sales team, and internal departments, ensuring smooth day-to-day operations while supporting sales initiatives and maintaining strong client relationships.

You will manage inquiries, process orders and invoices, maintain CRM records, and prepare reports.

Qualifications

• Proven experience in client and sales administration or a similar administrative role within a fast-paced environment.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems.
• Some experience in Social Media Posting and Marketing (Facebook, IG, LinkedIn, Jobstreet).
• Attention to detail with a commitment to maintaining accuracy in all administrative tasks
• Customer service experience with a proven ability to build and maintain positive client relationships
• Ability to work effectively both independently and as part of a team
• A proactive approach to problem-solving and a willingness to support team goals
• Preferred: Basic knowledge of sales processes and sales support functions

Responsibilities

• Manage client inquiries and communications via email, phone, and other channels, ensuring timely and professional responses
• Process and coordinate sales orders, quotations, and invoices with accuracy and attention to detail
• Maintain and update client databases, CRM systems, and administrative records for information accuracy
• Schedule meetings, appointments, and follow-ups for the sales team and management
• Prepare sales reports, presentations, and documentation to support the sales team's objectives
• Provide administrative support to the sales department, including filing, organizing records, and managing office supplies
• Coordinate with other departments to facilitate smooth workflow and project completion
• Handle general administrative duties such as data entry, correspondence, and document management
• Support the onboarding and administration of new clients and contracts

Skills

Client administration

Sales administration

Organizational skills

Multitasking

English communication

Mandarin communication

Customer service

Teamwork

Problem-solving

Sales support

Tools

Microsoft Office

CRM systems

Social media posting

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an Admin professional to join Agensi Ng Chee Keong on a full-time basis in Penang Island, Penang. This role is pivotal to our administrative and sales operations, serving as a key liaison between our clients, sales team, and internal departments. You will be instrumental in ensuring smooth day-to-day operations whilst supporting our sales initiatives and maintaining strong client relationships. This position offers the opportunity to make a tangible impact on our business growth and operational efficiency.

What you'll be doing

• Managing client inquiries and communications via email, phone, and other channels, ensuring timely and professional responses
• Processing and coordinating sales orders, quotations, and invoices with accuracy and attention to detail
• Maintaining and updating client databases, CRM systems, and administrative records to ensure information accuracy
• Scheduling meetings, appointments, and follow-ups for the sales team and management
• Preparing sales reports, presentations, and documentation to support the sales team's objectives
• Providing administrative support to the sales department, including filing, organising records, and managing office supplies
• Coordinating with other departments to facilitate smooth workflow and project completion
• Handling general administrative duties such as data entry, correspondence, and document management
• Supporting the onboarding and administration of new clients and contracts

What we're looking for

• Proven experience in client and sales administration or a similar administrative role within a fast-paced environment
• Strong organisational and multitasking abilities, with the capacity to manage multiple priorities simultaneously
• Excellent written and verbal communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems.
• Some experience in Social Media Posting and Marketing ( Facebook , IG, Linkedln, Jobstreet )
• Attention to detail with a commitment to maintaining accuracy in all administrative tasks
• Customer service experience with a proven ability to build and maintain positive client relationships
• Ability to work effectively both independently and as part of a team
• A proactive approach to problem-solving and a willingness to support team goals
• Preferred: Basic knowledge of sales processes and sales support functions

What we offer

At Agensi Ng Chee Keong, we value our employees and are committed to providing a supportive and professional working environment. We offer competitive remuneration packages commensurate with experience and qualifications. Our team is dedicated to fostering a culture of collaboration, professional development, and mutual respect. We provide opportunities for career growth and skill development, and we prioritise work-life balance to ensure our employees can thrive both professionally and personally. Joining our team means becoming part of a growing organisation that recognises and rewards dedication and hard work.

About us

Agensi Ng Chee Keong is a respected agency operating in Penang, committed to delivering exceptional service and building lasting relationships with our clients. With a focus on professionalism, integrity, and excellence, we have established ourselves as a trusted partner in our industry. Our team comprises dedicated professionals who are passionate about supporting our clients' success. We pride ourselves on our collaborative culture, our commitment to continuous improvement, and our dedication to achieving outstanding results for our clients.