Sales Admin Coordinator | Client Liaison & CRM Support

Agensi Ng Chee Keong; Penang; On-site; MYR 54,000 - 67,000; Full time

Job summary

Agensi Ng Chee Keong is seeking an Admin professional to join our team in Penang Island, Penang on a full-time basis. You will be the liaison between clients, the sales team, and internal departments, ensuring smooth day-to-day operations while supporting sales initiatives and maintaining strong client relationships.

You will manage inquiries, process orders and invoices, maintain CRM records, and prepare reports.

Qualifications

• Proven experience in client and sales administration or a similar administrative role within a fast-paced environment.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems.
• Some experience in Social Media Posting and Marketing (Facebook, IG, LinkedIn, Jobstreet).
• Attention to detail with a commitment to maintaining accuracy in all administrative tasks
• Customer service experience with a proven ability to build and maintain positive client relationships
• Ability to work effectively both independently and as part of a team
• A proactive approach to problem-solving and a willingness to support team goals
• Preferred: Basic knowledge of sales processes and sales support functions

Responsibilities

• Manage client inquiries and communications via email, phone, and other channels, ensuring timely and professional responses
• Process and coordinate sales orders, quotations, and invoices with accuracy and attention to detail
• Maintain and update client databases, CRM systems, and administrative records for information accuracy
• Schedule meetings, appointments, and follow-ups for the sales team and management
• Prepare sales reports, presentations, and documentation to support the sales team's objectives
• Provide administrative support to the sales department, including filing, organizing records, and managing office supplies
• Coordinate with other departments to facilitate smooth workflow and project completion
• Handle general administrative duties such as data entry, correspondence, and document management
• Support the onboarding and administration of new clients and contracts

Skills

Client administration

Sales administration

Organizational skills

Multitasking

English communication

Mandarin communication

Customer service

Teamwork

Problem-solving

Sales support

Tools

Microsoft Office

CRM systems

Social media posting

Job description

Agensi Ng Chee Keong is seeking an Admin professional to join our team in Penang Island, Penang on a full-time basis. You will be the liaison between clients, the sales team, and internal departments, ensuring smooth day-to-day operations while supporting sales initiatives and maintaining strong client relationships.

You will manage inquiries, process orders and invoices, maintain CRM records, and prepare reports.