ADMIN SALES

KANDA INDUSTRIES (M) SDN. BHD; Semenyih; On-site; MYR 3,500 - 6,000; Full time

Benefits offered by this job

Training Provided

Growth Opportunities

Team-Oriented Environment

Job summary

KANDA INDUSTRIES (M) SDN. BHD is seeking a Customer Service & Order Coordinator to ensure accurate handling of customer orders, quotations, invoices and sales documents.

You will work closely with Design, Production, QC and Logistics to ensure timely order fulfillment and maintain sales records. Based in Bandar Rinching, Semenyih, Selangor, you’ll engage via WhatsApp, email, and calls, provide product information, handle inquiries, and build strong customer relationships while contributing to

Qualifications

• Experience in customer service and order processing.
• Strong communication and interpersonal skills.
• Ability to manage multiple orders and documentation accurately.

Responsibilities

• Process and manage customer orders accurately and efficiently.
• Prepare quotations, invoices, purchase orders, and related sales documents.
• Ensure all order details are complete before submission to production.
• Update and maintain sales records and order tracking systems.
• Provide product information, pricing, lead times, and order updates.
• Coordinate with Design, Production, QC, and Logistics to ensure timely fulfillment.
• Maintain accurate customer and sales databases and prepare sales reports.
• Follow up on quotations and potential leads and assist in upselling.

Skills

Customer service

Communication

Order coordination

Interpersonal skills

Detail oriented

Tools

MS Excel

CRM software

WhatsApp

Job description

Process and manage customer orders accurately and efficiently.

Prepare quotations, invoices, purchase orders, and related sales documents.

Ensure all order details are complete before submission to production.

Update and maintain sales records and order tracking systems.

Customer Service & Communication

Respond to customer inquiries via WhatsApp, email, phone calls, and social media.

Provide product information, pricing, lead times, and order updates.

Handle customer feedback and resolve issues professionally.

Build and maintain strong relationships with customers.

Order Coordination

Coordinate closely with Design, Production, QC, and Logistics teams to ensure timely order fulfillment.

Monitor order progress and proactively follow up on pending tasks.

Keep customers informed of production and delivery status.

Reporting & Documentation

Maintain accurate customer and sales databases.

Prepare daily, weekly, and monthly sales reports.

Organize and archive sales-related documents systematically.

Track sales performance and order completion rates.

Support the sales team with quotations, proposals, and presentations.

Follow up on submitted quotations and potential leads.

Assist in identifying opportunities for repeat orders and upselling.

Preferred Qualities

Team player with a positive attitude.

Proactive and solution-oriented.

Strong sense of urgency and accountability.

Excellent communication and interpersonal skills.

Highly organized and detail-focused.

Committed to delivering outstanding customer service.

WORKING HOURS :

MONDAY - FRIDAY : 9AM - 6PM

SATURDAY : 9AM - 1PM

LOCATION : BANDAR RINCHING, SEMENYIH, SELANGOR

Company Culture

At Kanda.my, we believe in Teamwork, Ownership, Speed, Continuous Improvement, and High Performance. We are looking for individuals who are eager to learn, willing to take initiative, and ready to grow together with a fast-growing apparel brand.

Training Provided | Team-Oriented Environment | Growth Opportunities