Admin Executive -Assistant

SFS (M) SDN BHD; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

SFS (M) SDN BHD in Malaysia is seeking an Administrative Executive/Assistant to support the Building Manager in delivering customer service and handling general administrative tasks for residents and owners.

Key duties include documenting and addressing complaints promptly, generating work orders, sending monthly billings and reminders, issuing receipts, maintaining filing systems, and assisting with House Rules enforcement and facility bookings.

Qualifications

• Good customer service to meet customers’ expectations, especially on complaints.
• Organized, document complaints, and generate work orders promptly.
• Billing duties: send monthly statements, reminders, and receipts.
• Secretarial support and proper filing system maintenance.
• Assist management on House Rules implementation and facility bookings.

Responsibilities

• Provide customer service to address complaints and meet expectations.
• Document complaints, assign work orders, and respond same day.
• Generate and send monthly billing/statements; issue receipts and record collections.
• Maintain filing system and provide secretarial support to Building Manager.
• Assist with enforcing House Rules, manage car park stickers and facility bookings.

Job description

Assist the Building Manager / Executive to provide customer service and to provide general administrative function with the main objective of meeting customers’ expectation.

Duties of Administrative Executive/ Assistant

1. To provide good customer service to meet customers’ expectation with regards to complaints.

• To ensure that all complaints received (verbally or written) are properly documented and work order generated upon receipt of complaints.
• Ensure that all complaints received are attended to within the same day.

2. To ensure that all billings is sent out to the respective owners within the stipulated time schedule.

• Ensure timely generation of monthly Billing and Statement to be sent to respective owners.
• Ensure timely generation "Reminder" to all defaulters.
• Collection of payment, issue and print official receipts for all payment received.
• To ensure that all collection made are properly recorded and allocated into the respective owner account.
• To provide monthly list of defaulters to the Property Executive for his further actions.

3. To carry out administrative duties

• To provide secretarial function to the Building Manager /Executive.
• To maintain a proper filing system.

4. Assist the management on the implementation of the House Rules to ensure compliance by all residents and visitors.

• Understand and implement all House Rules, policies and standing order issued.
• To manage and document all issuance of car park stickers and access card.
• To ensure proper management and documentation for the booking of facilities.

Job Type: Full-time