Admin Executive

Invenio Potential; Iskandar Puteri; On-site; MYR 39,000 - 61,000; Full time

Job summary

Invenio Potential is seeking a Community Management Executive to oversee administrative tasks, community engagement, finance, legal, and maintenance within a residential property management setting.

You will coordinate owner and resident records, respond to inquiries, manage payments and invoices, and ensure documentation aligns with SOPs and constitution guidelines. This role demands meticulous organisation and strong stakeholder communication.

Qualifications

• Understand and comply with existing DMC and ROS Constitution Association
• Ability to handle resident matters in accordance with the Constitution

Responsibilities

• Ensure owner records and supporting documents are complete and updated in PMS
• Follow up on incomplete owner records, Residency Forms and Membership Forms
• Ensure tenant registration form and tenancy agreement are complete and update tenant records in PMS
• Maintain accurate unit occupancy status and identify vacant, owner-occupied and tenanted units
• Track change of ownership cases from initiation to completion
• Attend to walk-in residents and phone calls, respond to email queries and iNeighbour feedback
• Respond to residents within the required timeline and organise emails and documents according to SOP
• Process on-site collections, POP and OR issuance and prepare ad-hoc invoices
• Maintain and update defaulter status in the tracker and follow up with defaulters on outstanding payments
• Create and update tasks in IP Solutions, monitor assigned and recurring tasks, and ensure tasks are completed within agreed timelines

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Community Management Executive responsible for managing administrative, community engagement, finance, legal, and maintenance functions within a residential property management setting.

Key responsibilities

• Ensure owner records and supporting documents are complete and updated in PMS
• Follow up on incomplete owner records, Residency Forms and Membership Forms
• Ensure tenant registration form and tenancy agreement are complete and update tenant records in PMS
• Maintain accurate unit occupancy status and identify vacant, owner-occupied and tenanted units
• Track change of ownership cases from initiation to completion
• Attend to walk-in residents and phone calls, respond to email queries and iNeighbour feedback
• Respond to residents within the required timeline and organise emails and documents according to SOP
• Process on-site collections, POP and OR issuance and prepare ad-hoc invoices
• Maintain and update defaulter status in the tracker and follow up with defaulters on outstanding payments
• Create and update tasks in IP Solutions, monitor assigned and recurring tasks, and ensure tasks are completed within agreed timelines

About you

• Understand and comply with existing DMC and ROS Constitution Association
• Ability to handle resident matters in accordance with the Constitution

About us

• Invenio Potential Sdn. Bhd. and Invenio PTL Property & Facilities Management Sdn. Bhd. provide property and facilities management services.