Admin / Customer Service Intern (Monitoring Support) (PG)

Solarvest (Vietnam) Company Limited; Seberang Perai; On-site; MYR 13,392 - 20,088; Part time

Job summary

A renewable energy firm is seeking Diploma/Degree students for monitoring support roles in Penang. Responsibilities include daily system monitoring, data entry, and assisting the customer service team. Ideal candidates should be proficient in Excel, have strong attention to detail, and be comfortable with repetitive tasks. This is an excellent opportunity to gain experience in a supportive environment.

Qualifications

• Diploma/Degree students in Business Administration, Engineering (Electrical/Renewable Energy), or Customer Service.
• Proficient in Excel/Google Sheets and comfortable with data.
• Able to follow instructions with good attention to detail.

Responsibilities

• Assist in daily monitoring of customer systems using monitoring platforms.
• Record monitoring findings accurately in tracking sheets.
• Support customer service team with updated system information.

Skills

Proficient in Excel

Attention to detail

Good time management

Data handling

Education

Diploma / Degree in Business Administration

Diploma / Degree in Engineering (Electrical / Renewable Energy)

Diploma / Degree in Customer Service or related fields

Tools

Google Sheets

Internal databases

Job description

Responsibilities

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad‑hoc duties assigned by the supervisor

Qualifications

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management