Customer Service & Sales Support Executive

STARDUST CAR FILM SDN. BHD.; Subang Jaya; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Incentives

Sales commission

Training provided

Career growth

EPF/SOCSO/EIS & leave

Job summary

STARDUST CAR FILM SDN. BHD. in Malaysia is seeking a Customer Service & Sales Support Executive to handle inquiries via WhatsApp, phone and online platforms, support the sales team with quotations and orders, and maintain accurate customer records.

You will work from our Puchong office, earn performance incentives, and contribute to building efficient service processes. Mandarin language proficiency is essential, with basic English, and a proactive, detail-oriented attitude is required.

Qualifications

• Mandarin language proficiency required for client communication.
• Basic English communication expected.
• Experience in customer service or sales support preferred.
• Familiar with WhatsApp, emails and social platforms.
• Proactive, detail-oriented with willingness to learn.

Responsibilities

• Handle customer enquiries via WhatsApp, phone and online channels.
• Assist sales team with quotations, orders, and delivery follow-up.
• Process orders, billing support, and update customer records.
• Maintain customer information and communication history.
• Generate leads and report to sales team.
• Help prepare scripts, FAQs, product information, and follow-ups.
• Work closely with internal team to improve service processes.

Skills

Mandarin communication

Basic English

Customer service

Record keeping

Excel basics

Tools

WhatsApp

Email

Facebook

Instagram

Google Sheets

Lark

Job description

STARDUST CAR FILM SDN. BHD. is a growing company specializing in automotive color change film, paint protection film, window film, and related automotive film products. We are expanding our Malaysia team and looking for a responsible, detail-oriented, and proactive Customer Service & Sales Support Executive.

Work Location:

Puchong, Selangor

Performance incentives and sales support commission available

Key Responsibilities

1. 1. Handle customer enquiries via WhatsApp, phone calls, online platforms, and other communication channels.
2. 2. Assist the sales team in following up with customer needs, quotations, orders, delivery progress, and after-sales feedback.
3. 3. Support daily order processing, including order confirmation, billing support, delivery arrangement follow-up, and customer records update.
4. 4. Maintain customer information, follow-up records, and customer communication history in company records or spreadsheets.
5. 5. Contact potential customers based on customer lists provided by the company through email, private messages, WhatsApp, and other online channels.
6. 6. Add and maintain customer contacts, classify potential customers, and report interested leads to the sales team or supervisor.
7. 7. Assist in customer relationship maintenance, customer follow-up, and repeat order conversion.
8. 8. Support the preparation of customer service scripts, FAQ, product information, and sales follow-up records.
9. 9. Work closely with the internal team to improve customer service process, order follow-up process, and sales support workflow.
10. 10. Complete other customer service, sales support, and administrative tasks assigned by the supervisor.

Additional Incentive

If the candidate helps generate successful sales through online customer outreach, customer follow-up, or sales support, additional commission or performance incentives will be provided. This is an additional incentive arrangement, while the main responsibility remains customer service, order follow-up, and sales support.

Requirements

1. 1. Able to communicate in Mandarin. Basic English communication is required. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
2. 2. Experience in customer service, sales support, sales admin, admin assistant, online customer follow-up, or related roles is preferred.
3. 3. Familiar with WhatsApp, Email, Facebook, Instagram, and online communication tools.
4. 4. Responsible, patient, detail-oriented, and willing to learn new product knowledge.
5. 5. Able to record customer information clearly and provide timely follow-up.
6. 6. Basic knowledge of Excel, Google Sheet, Lark, or other office software is preferred.
7. 7. Experience in automotive, automotive accessories, car detailing, wholesale, B2B sales support, or customer service is an advantage.
8. 8. Able to work in a growing company environment and assist in building work processes and service standards.

Benefits

1. 1. Basic salary with performance incentives.
2. 2. Sales support commission for successful customer conversion.
3. 3. Product training and customer service training provided.
4. 4. Career growth opportunities in customer service, sales support, and operations.
5. 5. EPF, SOCSO, EIS, annual leave, and medical leave according to Malaysia regulations.