Customer Service Executive

10ft Curtains SDN BHD; Kajang; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career growth opportunities

Friendly team environment

Job summary

10ft Curtains SDN BHD is seeking a friendly Customer Service Executive for our Cheras showroom. You will be the first contact for customers, handling inquiries, coordinating appointments and installations, and guiding them from purchase to after-sales support.

Daily duties include responding to inquiries via phone, WhatsApp, and walk-ins, scheduling site measurements and installations, maintaining CRM records, and assisting with basic admin tasks.

Qualifications

• Minimum SPM/Diploma in any field.
• Experience in customer service, retail, or admin is an advantage.
• Good communication in English and Bahasa Malaysia; Mandarin is a plus.
• Patient, organized and detail-oriented with problem-solving skills.

Responsibilities

• Attend to customer enquiries via phone, WhatsApp, and showroom walk-ins.
• Schedule and coordinate site measurement, installation and after-sales appointments.
• Liaise between customers, sales and installation teams.
• Handle customer complaints and service requests.
• Maintain accurate CRM records of interactions and orders.
• Assist with basic administrative tasks and showroom operations.

Skills

Communication skills

Bilingual English/Bahasa Malaysia

Problem-solving

Organized

Detail-oriented

Customer service

Retail experience

Education

SPM/Diploma

Tools

WhatsApp

CRM software

Data entry tools

Job description

Job Description

We are looking for a friendly and organized Customer Service Executive to join our Cheras showroom team. You will be the first point of contact for customers — handling enquiries, coordinating appointments and installations, and ensuring a smooth experience from purchase to after-sales support.

Key Responsibilities

Attend to customer enquiries via phone, WhatsApp, and walk-in at the showroom

Schedule and coordinate site measurement, installation, and after-sales appointments

Liaise between customers, sales team, and installation team to ensure smooth job flow

Handle customer complaints, service requests, and follow-ups professionally

Maintain accurate records of customer interactions and orders in the CRM system

Assist with basic administrative tasks (filing, data entry, invoicing support)

Support showroom operations and maintain a welcoming environment for customers

Requirements

Minimum SPM/Diploma in any field

Prior experience in customer service, retail, or admin support is an advantage

Good communication skills in English and Bahasa Malaysia; Mandarin is a plus (for dealing with Chinese-speaking clientele)

Patient, organized, and detail-oriented with good problem-solving skills

Comfortable using WhatsApp, basic computer systems, and CRM tools

What We Offer

Competitive basic salary

On-the-job training provided

Career growth opportunities within a growing furnishing group

Friendly and supportive team environment