Admin & Customer Care Executive

RideNow Sdn. Bhd.; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Job summary

RideNow Sdn. Bhd. in Kuala Lumpur is seeking an Operations & Customer Support Executive to coordinate daily operations, finance administration and customer service activities.

This hands-on role requires strong communication, attention to detail and the ability to manage multiple cases while delivering a positive customer experience. You will work closely with the RideNow team, Dealers, Sellers and Finance to ensure transactions and processes are accurate and timely, maintain records and respond

Qualifications

• Diploma or degree in Business Administration, Operations, Finance, or Customer Service.
• 1–3 years in operations, customer service or related environment preferred; fresh graduates may apply.
• Strong communication in English and Bahasa Malaysia.
• Excellent record-keeping and documentation skills.
• Proficient with MS Excel/Google Sheets and office applications.

Responsibilities

• Support daily operational activities across RideNow teams.
• Coordinate inspections, ownership transfers, and logistics with Sellers, Dealers and Inspectors.
• Prepare and maintain payment and transaction documentation; assist with reconciliation.
• Handle customer inquiries via calls, email and WhatsApp; escalate when needed.
• Maintain records, trackers and performance reports for management.

Skills

Communication skills

Attention to detail

Multitasking

Independent working

Team coordination

Education

Diploma or degree in Business Administration/Operations/Finance/Customer Service

Tools

Microsoft Excel

Google Sheets

Job description

The Operations & Customer Support Executive is responsible for supporting the day-to-day operations of RideNow and ensuring smooth coordination across operational, payment/finance administration and customer service activities.

This is a hands-on role that will work closely with the RideNow team, Finance, Inspectors, Dealers, Sellers and other relevant stakeholders to ensure transactions and operational processes are completed accurately and efficiently.

Key Responsibilities

1. Operations

Support and coordinate RideNow's daily operational activities.

Monitor transactions and ensure each case progresses according to the required process and timeline.

Coordinate with Sellers, Dealers, Inspectors and internal teams on inspections, documentation, motorcycle collection/delivery, ownership transfer and other operational matters.

Maintain proper operational records, trackers and supporting documentation.

Follow up on outstanding actions and elevate operational issues where necessary.

Assist in preparing operational reports and updates for management.

Support new operational processes, system enhancements and other RideNow initiatives as required.

Perform other administrative and operational duties necessary to support the smooth running of RideNow.

2. Finance & Payment Administration

Coordinate payment-related matters between RideNow and the Finance team.

Prepare and submit the required documentation for Seller, Dealer and other operational payments.

Verify that payment information and supporting documents are complete before submission.

Maintain payment records and transaction trackers.

Assist with transaction reconciliation and preparation of reconciliation reports.

Follow up on payment status, outstanding payments, refunds and other finance-related matters.

Maintain proper documentation and audit trails for all payment-related transactions.

Work closely with Finance to resolve discrepancies or incomplete documentation.

3. Customer Service

Handle incoming customer enquiries through phone calls, emails and other designated communication channels.

Respond to enquiries from Sellers, Dealers and other RideNow customers in a professional and timely manner.

Assist customers with questions relating to inspections, bidding, transactions, payments, documentation, ownership transfer and general RideNow processes.

Follow up on customer cases until they are resolved or appropriately escalated.

Record customer enquiries, complaints and resolutions for tracking and reporting.

Escalate complex or sensitive cases to the relevant team members.

Support the delivery of a positive customer experience throughout the RideNow transaction journey.

Requirements

Diploma or Degree in Business Administration, Operations, Finance, Customer Service or a related discipline.

1–3 years of working experience in operations, customer service, administration, marketplace/e-commerce or a related environment is preferred. However fresh graduates are encouraged to apply.

Comfortable handling operational and payment-related documentation.

Good communication skills in English and Bahasa Malaysia.

Strong attention to detail and ability to maintain accurate records.

Able to manage multiple cases and priorities simultaneously.

Good working knowledge of Microsoft Excel/Google Sheets, email and general office applications.

Comfortable communicating with customers via telephone, email and WhatsApp.

Able to work independently while coordinating effectively with different internal and external stakeholders.