Admin Assistant - Customer Service

General Microsystems Sdn Bhd; Subang Jaya; On-site; MYR 27,000 - 45,000; Full time

Job summary

General Microsystems Sdn Bhd, located in USJ, Selangor, is seeking candidates with a Diploma or Degree and 1-2 years of experience in customer service and administration. The role emphasizes accurate data entry and clear telephone communication.

Primary duties include delivery order preparation for returns or replacements, updating the GMS Job Tracker, handling service reports from engineers, recovering loan parts, and assisting walk-in customers with faulty parts.

Qualifications

• Diploma or Degree with 1-2 years working experience.
• Proficient in data entry and typing.
• Strong customer service skills.
• Able to take clear and precise telephone messages.
• Familiar with computer applications.

Responsibilities

• Delivery Order preparation for return of repaired /replacement / faulty parts and update to GMS Job Tracker on a timely basis.
• Receive, update and sort service reports from field engineers and service agents.
• Call and recover GMS on loan parts and collection of customer faulty parts for repair or as replacements.
• Attend walk-in customers / dealers handling reception of faulty parts for repair.
• Ad-hoc or additional tasks assigned by Superior.

Skills

Customer service

Data entry

Typing

Telephone handling

Education

Diploma or Degree (1-2 years experience)

Tools

GMS Job Tracker

Job description

Diploma or Degree with 1-2 years working experience

Customer service principals

Taking clear and precise telephone messages

Good data entry and typing skills will be helpful

Language

Computer Applications

Responsibility

Delivery Order preparation for return of repaired /replacement / faulty parts and update to GMS Job Tracker on a timely basis

To receive, update and sort service reports from field engineers and service agents

To call and recover GMS on loan parts and collection of customer faulty parts for repair or as replacements,

To attend walk-in customers / dealers handling reception of faulty parts for repair

Any ad-hoc or additional task assign by Superior

Computer Software & Networking 51-100 employees

Established in 1981, GMS is the leading Malaysian manufacturer in queue and customer service systems. The company provides unique queue and customer service solution to the entire banking sector, most of the government institutions and substantial medical and commercial establishments in Malaysia since 1980s. It has a rapidly developing overseas market with dealers and distributors in more than 30 countries.

GMS is located in the light industrial zone of USJ, Selangor. The workforce of 150 has a strong IT focus with one PhD, four masters and forty degree/diploma holders, mainly in electronic engineering, computer science and information technology. With a strong R&D team, the company has established itself at the forefront of queue and customer service technology and has set a standard for others to follow. The company's brand of QMS products has been awarded Business Superbrand in recognition of its top brand status in Malaysia. It has been ISO9001:2000 certified since 2004, an indication of the determination and efforts to provide quality service and to ensure continuous improvement.

Building on the solid foundation and success for more than 35 years, the company is currently embarking on an expansion programme to deliver continually state-of-the industry. We invite motivated candidates with the right skill set to join us for a challenging and rewarding career.

Established in 1981, GMS is the leading Malaysian manufacturer in queue and customer service systems. The company provides unique queue and customer service solution to the entire banking sector, most of the government institutions and substantial medical and commercial establishments in Malaysia since 1980s. It has a rapidly developing overseas market with dealers and distributors in more than 30 countries.

GMS is located in the light industrial zone of USJ, Selangor. The workforce of 150 has a strong IT focus with one PhD, four masters and forty degree/diploma holders, mainly in electronic engineering, computer science and information technology. With a strong R&D team, the company has established itself at the forefront of queue and customer service technology and has set a standard for others to follow. The company's brand of QMS products has been awarded Business Superbrand in recognition of its top brand status in Malaysia. It has been ISO9001:2000 certified since 2004, an indication of the determination and efforts to provide quality service and to ensure continuous improvement.

Building on the solid foundation and success for more than 35 years, the company is currently embarking on an expansion programme to deliver continually state-of-the industry. We invite motivated candidates with the right skill set to join us for a challenging and rewarding career.

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