Admin Assistant

Hong Seng Assembly Sdn Bhd; Skudai; On-site; MYR 28,000 - 50,000; Full time

Job summary

Hong Seng Assembly Sdn Bhd is seeking an Administration Officer to support spare parts administration, invoicing, customer service, and general workshop operations.

You will prepare quotes, invoices, and service estimates, liaise with store and service teams, and assist with warranty claims and other tasks as required by management.

Responsibilities

• Check the sparepart already key in into related jobsheet by store department
• Management labour charge for all servicing
• Generate customer invoices
• Generate monthly contract invoice
• Generate warranty invoice
• Generate quotations to customer
• Defining exceptional service, identifying customer expectations (e.g., quality repairs, timely completion, clear communication), and understanding the impact of service language
• Customer Interaction and Issue Resolution
• Handling customer complaints, providing technical advice, resolving complex issues, and maintaining positive relationships with customer
• Communication and Reporting
• Effectively communicating with internal and external stakeholders, preparing reports, and providing feedback on workshop performance
• Administrative Tasks
• Prepare and present accurate service estimates and invoices
• May assist with warranty claims and other administrative tasks
• Carry out ad-hoc tasks as assigned by management and superior from time to time

Job description

Check the sparepart already key in into related jobsheet by store department

Management labour charge for all servicing

Generate customer invoices

Generate monthly contract invoice

Generate warranty invoice

Generate quotations to customer

Customer Service Fundamentals

Defining exceptional service, identifying customer expectations (e.g., quality repairs, timely completion, clear communication), and understanding the impact of service language

Customer Interaction and Issue Resolution

Handling customer complaints, providing technical advice, resolving complex issues, and maintaining positive relationships with customer

Communication and Reporting

Effectively communicating with internal and external stakeholders, preparing reports, and providing feedback on workshop performance

Administrative Tasks

Prepare and present accurate service estimates and invoices

May assist with warranty claims and other administrative tasks

Carry out ad-hoc tasks as assigned by management and superior from time to time

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Vehicle Services & Repair 11-50 employees

We are continuously exploring and developing the commercial vehicle market with our tailor-made drive-away solutions. Being a niche player, we like to believe that we have something for every market sector with our extensive fleet of new and rebuilt as well as heavy construction machinery and spare parts.

We are continuously exploring and developing the commercial vehicle market with our tailor-made drive-away solutions. Being a niche player, we like to believe that we have something for every market sector with our extensive fleet of new and rebuilt as well as heavy construction machinery and spare parts.

What can I earn as an Administration Officer