Admin Assistant

Hong Seng Assembly; Johor; On-site; MYR 28,000 - 45,000; Full time

Job summary

Hong Seng Assembly in Johor is seeking an organized administrative assistant to support the service and store departments. The role focuses on generating customer invoices, monthly and warranty invoices, and preparing accurate service estimates and quotations for customers.

The successful candidate will assist with warranty claims, manage related administrative tasks, and ensure proper documentation. You will also review spare parts entries in related jobsheets and handle ad-hoc tasks as

Responsibilities

• Generate customer invoices
• Generate monthly contract invoice
• Generate warranty invoice
• Generate quotations to customer
• Prepare and present accurate service estimates and invoices
• May assist with warranty claims and other administrative tasks
• Carry out ad-hoc tasks as assigned by management and superior from time to time
• Check sparepart already key in into related jobsheet by store department
• Administrative Tasks

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Check the sparepart already key in into related jobsheet by store department

Management labour charge for all servicing

Generate customer invoices

Generate monthly contract invoice

Generate warranty invoice

Generate quotations to customer

Customer Service Fundamentals

Defining exceptional service, identifying customer expectations (e.g., quality repairs, timely completion, clear communication), and understanding the impact of service language

Customer Interaction and Issue Resolution

Handling customer complaints, providing technical advice, resolving complex issues, and maintaining positive relationships with customer

Communication and Reporting

Effectively communicating with internal and external stakeholders, preparing reports, and providing feedback on workshop performance

Administrative Tasks

Prepare and present accurate service estimates and invoices

May assist with warranty claims and other administrative tasks

Carry out ad-hoc tasks as assigned by management and superior from time to time