Account Manager (G&E)

ZTE Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

ZTE Malaysia is seeking an experienced Government & Enterprise Sales professional to manage assigned accounts in Malaysia and support sales targets across order intake, revenue, gross profit, cash collection, and other KPIs. You will work with lead Account Manager to drive engagement with government bodies and large enterprises, presenting ICT solutions and coordinating with internal teams.

The role requires 3–8 years in B2B sales or business development, a Bachelor’s degree, strong

Qualifications

• Bachelor's degree or above in Telecommunications, Information Technology, Engineering, Business, or related discipline.
• 3–8 years of experience in B2B sales, account management, business development, or related roles.
• Experience in ICT, telecommunications, networking, cloud, data center, enterprise IT, system integration, or related industries is preferred.
• Experience dealing with Government, GLC, large enterprise, or corporate customers in Malaysia is advantageous.
• Basic understanding of enterprise sales processes, including customer engagement, opportunity development, bidding, contract coordination, and project follow-up.

Responsibilities

• Work closely with lead Account Manager to manage Government & Enterprise customers in Malaysia and support sales targets (order intake, revenue, gross profit, cash collection, and other KPIs).
• Support customer engagement and business development activities (customer meetings, follow-ups, solution presentations, workshops, seminars, and project coordination).
• Identify and develop new business opportunities by understanding customer needs and coordinating with internal teams.
• Build and maintain relationships with customer stakeholders at different levels; assist in stakeholder mapping and engagement planning.
• Collaborate with pre-sales, product, commercial, delivery, and other teams to collect customer requirements and develop ICT solutions.
• Support the full sales process, including opportunity tracking, RFI/RFQ/RFP/tender prep, commercial discussions, contract coordination, project follow-up, and payment collection.
• Provide feedback on market information, competitor activities, customer requirements, and project developments.
• Coordinate internal and external resources to ensure timely follow-ups of requirements and activities.
• Maintain accurate sales pipeline, customer information, project status, and follow-up actions.
• Assist in developing Government, GLC, and enterprise accounts and maintaining long-term relationships.

Skills

Account management

Communication

Interpersonal skills

Team collaboration

Ownership

Learning agility

Pressure handling

Education

Bachelor's degree or above

Tools

CRM software

Job description

1. Work closely with the lead Account Manager to manage assigned Government & Enterprise customers in Malaysia and support the achievement of sales targets, including order intake, revenue, gross profit, cash collection, and other business KPIs.

2. Support customer engagement and business development activities, including customer meetings, follow-up discussions, solution presentations, workshops, seminars, and project coordination.

3. Assist in identifying and developing new business opportunities by understanding customer needs, following up project information, and coordinating with internal teams.

4. Build and maintain good relationships with customer stakeholders at different levels, and support the lead Account Manager in stakeholder mapping and customer engagement planning.

5. Work closely with pre-sales, product, commercial, delivery, and other internal teams to collect customer requirements and develop suitable ICT solutions.

6. Support the full sales process, including opportunity tracking, RFI/RFQ/RFP/tender preparation, commercial discussion, contract coordination, project follow-up, and payment collection.

7. Collect and provide feedback on market information, competitor activities, customer requirements, and ongoing project developments.

8. Coordinate internal and external resources to ensure timely follow-up of customer requirements and project activities.

9. Maintain accurate sales pipeline, customer information, project status, and follow-up actions.

10. Support the lead Account Manager in developing Government, GLC, and enterprise accounts and maintaining long-term customer relationships.

Job Requirements

1. Bachelor's degree or above, preferably in Telecommunications, Information Technology, Engineering, Business, or a related discipline.

2. Around 3–8 years of experience in B2B sales, account management, business development, or related commercial roles.

3. Experience in ICT, telecommunications, networking, cloud, data center, enterprise IT, system integration, or related industries is preferred.

4. Experience dealing with Government, GLC, large enterprise, or corporate customers in Malaysia will be an advantage.

5. Basic understanding of enterprise sales processes, including customer engagement, opportunity development, bidding, contract coordination, and project follow-up.

6. Strong communication, coordination, and interpersonal skills, with the ability to work effectively with both customers and internal cross-functional teams.

7. Good business sense and willingness to actively develop customer relationships and new business opportunities.

8. Strong execution capability, ownership, learning agility, and ability to work under pressure.

9. Team-oriented mindset and ability to work closely with a senior or lead Account Manager.

10. Good written and spoken English is required. Mandarin-speaking ability will be an added advantage. is preferred. Mandarin will be an added advantage.