Account Manager (ACM)

CelcomDigi; Kuala Lumpur; On-site; MYR 80,000 - 150,000; Full time

Job summary

CelcomDigi Bhd is seeking an Account Manager to oversee Controlled Channel Partners and their outlets, focusing on postpaid sales distribution and on-ground activities. You will monitor partner performance, plan promotions, and ensure compliance with CelcomDigi guidelines across channels.

The role requires experience in dealer/distribution/telco operations and a background in FMCG marketing or business administration, along with owning a vehicle and valid license.

Qualifications

• Experience in dealer/distribution/telco operations.
• Experience in FMCG marketing or business administration.
• Must have own transport with valid license.

Responsibilities

• Manage Controlled Channel Partners and outlets' performance.
• Develop and expand Postpaid sales distribution.
• Devise and report competitor activities.
• Plan and execute promotions at store/outlet level.
• Monitor and ensure dealers/outlets comply with CelcomDigi guidelines.
• Manage and reconcile properties and transactions.
• Plan and execute overall Channel expansion.
• Participate in on-ground activities such as Events, Roadshows, Roving.
• Review and develop retail operations processes.

Skills

Partner management

Retail operations

Promotions execution

Channel expansion planning

Events roadshows

FMCG marketing

Own transport

Education

Marketing / Business Administration

Job description

The Account Manager is responsible for managing Controlled Channel Partners and their outlets' performance, day-to-day operations, and the expansion of Postpaid sales distribution. The role also involves devising and reporting competitor activities, planning and executing promotions, and ensuring compliance and integrity in accordance with CelcomDigi values.

• Manage Controlled Channel Partners and outlets' performance
• Develop and expand Postpaid sales distribution
• Devise and report competitor activities
• Plan and execute promotions at store/outlet level
• Monitor and ensure dealers/outlets comply with CelcomDigi guidelines
• Manage and reconcile properties and transactions
• Plan and execute overall Channel expansion
• Participate in on-ground activities such as Events, Roadshows, Roving
• Review and develop retail operations processes
• Dealer/Distribution/Telco Operations experience
• Marketing / Business Administration in FMCG Industries
• Must Possess Own Transport with Valid Licenses
• 2-4
• 5-8 years of experience

CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices.

CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices.