Account Manager

RecruitFirst; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

RecruitFirst in Kuala Lumpur is seeking a detail‑oriented Merchant Account Manager to oversee end‑to‑end merchant accounts, campaigns, affiliate collaborations, and internal coordination. You will build strong merchant relationships, support platform adoption, and improve the seller experience while spotting growth opportunities.

The role requires daily project operations, incentive management, data scraping and matching, precise reporting, and data analysis using Microsoft Excel.

Qualifications

• Bachelor’s degree in Business, Marketing, E‑Commerce or related field.

Responsibilities

• Manage end-to-end merchant accounts, including campaign submissions, live sessions, affiliate collaborations, and internal coordination.

Skills

Account management

Relationship building

Data analysis

Attention to detail

Communication

Teamwork

Problem-solving

Education

Bachelor’s degree in Business, Marketing, E-Commerce

Tools

Microsoft Excel

Job description

Role & Responsibilities

• Manage end-to-end merchant accounts, including campaign submissions, live sessions, affiliate collaborations, and internal coordination.
• Build strong merchant relationships, support platform adoption, and ensure a positive seller experience.
• Identify business and collaboration opportunities aligned with merchants’ development goals.
• Support e-commerce projects covering Assortment Growth, Price Competitiveness, Seller Outreach, and other business initiatives.
• Execute daily project operations, including incentive management, data scraping, data matching, and reporting with strong accuracy and attention to detail.
• Perform data analysis using Microsoft Excel, including formulas, pivot tables, and data cleaning.

Requirements

• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
• Experience in e-commerce, account management, customer service, or seller operations is preferred.
• Good understanding of e-commerce business and digital campaigns.
• Strong analytical, problem-solving, communication, and teamwork skills.
• Proficient in Microsoft Excel with strong attention to detail.