Account Manager

Corebase Technologies; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Corebase Technologies is seeking an Account Manager to manage existing merchants and support post‑sales activities. You will collaborate with Sales, Project Management, Product and Technical teams to ensure timely updates and project alignment.

The role emphasizes relationship management, cross-team coordination, and proactive communication with merchants. English fluency is essential, Mandarin is a plus, and experience with SaaS/merchant platforms is advantageous.

Qualifications

• 2–4 years of experience in Account Management, Client Servicing, Customer Success, Sales Support or Project Coordination.
• Strong communication, coordination and follow-up skills.
• Good command of English. Mandarin is an advantage.

Responsibilities

• Manage and maintain strong relationships with existing merchants.
• Take ownership of client accounts after Sales has secured the business.
• Follow up on project progress through Jira, including blockers and timelines.
• Coordinate with Project Managers, Product Managers and internal teams to keep projects on track.
• Provide regular project updates to merchants and the Sales team.
• Act as the communication bridge between merchants and internal teams.
• Handle client requirements, follow-ups and day‑to‑day account matters.
• Prepare and manage client‑related paperwork, quotations and agreements.
• Maintain accurate merchant information and records in the CRM system.
• Track client contacts, interactions and follow‑up activities to improve account management.
• Collect merchant feedback and coordinate with teams to resolve issues.
• Identify opportunities for upselling / cross‑selling within existing accounts.
• Support merchant onboarding, implementation and ongoing account management.

Skills

Account Management

Client Servicing

Customer Success

Sales Support

Project Coordination

Tools

CRM

Jira

Job description

We are looking for a proactive and organised Account Manager to manage our existing merchants and support the post-sales process.

You will work closely with the Sales, Project Management, Product and Technical teams to ensure projects are followed up properly and merchants receive timely updates.

Key Responsibilities

Manage and maintain strong relationships with existing merchants.

Take ownership of client accounts after Sales has secured the business.

Follow up on project progress through Jira, including pending tasks, blockers and timelines.

Coordinate with Project Managers, Product Managers and internal teams to ensure projects stay on track.

Provide regular project updates to merchants and the Sales team.

Act as the communication bridge between merchants and internal teams.

Handle client requirements, follow-ups and day‑to‑day account matters.

Prepare and manage client‑related paperwork, documents, quotations and agreements.

Maintain accurate merchant information and records in the CRM system.

Track client contacts, interactions and follow‑up activities to improve account management efficiency.

Collect merchant feedback and coordinate with the relevant teams to resolve issues.

Identify opportunities for upselling / cross‑selling within existing accounts.

Support merchant onboarding, implementation and ongoing account management.

Requirements

2–4 years of experience in Account Management, Client Servicing, Customer Success, Sales Support or Project Coordination.

Experience in SaaS, software, technology, e‑commerce or merchant platforms is an advantage.

Strong communication, coordination and follow‑up skills.

Organised, detail‑oriented and able to manage multiple accounts and projects.

Comfortable using CRM systems and Jira.

Proactive, responsible and able to work independently.

Good command of English. Mandarin is an advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an account manager?
• Which of the following types of qualifications do you have?
• Do you have Record Keeping experience?
• Which of the following languages are you fluent in?
• Which of these industries have you worked in?
• Do you have experience using Salesforce CRM?
• How many years' experience do you have as an Indoor Sales Coordinator?
• Do you have Cross Selling experience?
• How much notice are you required to give your current employer?

Information Technology Services 11-50 employees

Corebase Technologies delivers custom web and mobile application solutions, helping SMEs transform from offline to online.

We believe a strong digital presence reflects a credible business image, and we are committed to building solutions that are both functional and aligned with clients’ goals. Our team continuously improves across service, design, development, and processes to deliver impactful, purpose‑driven results.

Your Vision, Our Mission.

We foster a dynamic “Work Hard, Play Hard” culture with activities like games, movie nights, karaoke, hiking, and more.

Corebase Technologies delivers custom web and mobile application solutions, helping SMEs transform from offline to online.

We believe a strong digital presence reflects a credible business image, and we are committed to building solutions that are both functional and aligned with clients’ goals. Our team continuously improves across service, design, development, and processes to deliver impactful, purpose‑driven results.

Your Vision, Our Mission.

We foster a dynamic “Work Hard, Play Hard” culture with activities like games, movie nights, karaoke, hiking, and more.